Adam Toporek

Adam Toporek is one of the world's most recognized customer experience thought leaders. As a third-generation entrepreneur, he has been in the customer service trenches, and for more than a decade now, he has used this real-world background to help organizations, ranging in size from the F100 to independent entrepreneurs, improve their customer experiences.

As a keynote speaker, Toporek is known for his humor, his energy, and, most of all, his ideas. He employs psychology, neuroscience, and behavioral economics to cut through the technological noise and to focus on human-centered customer service. Toporek delivers keynotes that provide actionable strategies and tools to improve customer experience and increase customer loyalty. His talks include "BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD-CLASS CUSTOMER EXPERIENCE TEAM" and "FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS."

Toporek's presentations are designed around one word: impact. Every keynote is constructed to be engaging in the moment and actionable after the event. His impact extends beyond the stage, ensuring that event participants leave enthused, inspired, and with a new set of tools to make their customer experience best in class. Among the feedback from his presentations, organizations such as the Contract Packaging Association and InsideARM have noted the positive impacts of his engaging and motivating style.

Toporek has advised and partnered with leaders across a wide variety of industries and categories, including retail, wholesale, technology, franchising, manufacturing, and contact centers. His work has helped marquee brands like Thomson Reuters, the NYC Department of Education, and LogMeIn. Toporek has been interviewed or cited in over 200 media, including Entrepreneur, Forbes, and Business Journals. He is the author of the book "Be Your Customer's Hero," the founder of the Customers That Stick® blog, and the co-founder of the Crack the Customer Code podcast.