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Annette Franz
Annette Franz Biography
As the Founder and CEO of CX Journey Inc., Annette Franz is leading the charge for a customer-centric landscape for modern businesses. From her ten principles and practices of customer-centricity to their relentless, real-world use, Franz has fundamentally changed how organizations do business—and boosted their bottom lines in the process.
A seasoned CX veteran with 30 years of experience, Franz worked at some of the most premier organizations in the country including J.D. Power, Fidelity, and Mattel before founding CX Journey Inc. in 2011. Since 2018, she has served as a member of the Forbes Coaches Council, providing industry-leading insights into CX and its myriad dovetailing concerns.
As a sought-after thought leader, she has drawn audiences across the country to learn about her methods and philosophy—some of which has been distilled in her books Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business), and in her new release, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.
All American Speakers Bureau is a full-service talent booking agency providing information on booking Annette Franz for speaking engagements, personal appearances and corporate events. Contact an All American Speakers Bureau booking agent for more information on Annette Franz speaking fees, availability, speech topics and cost to hire for your next live or virtual event.
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Annette Franz Booking Agency: Celebrity Appearance Fees and Availability
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Please Note: All American Speakers Bureau is a full-service talent booking agency providing information on booking Annette Franz for speaking engagements, personal appearances and corporate events. Contact an All American Speakers Bureau booking agent for more information on Annette Franz speaking fees, availability, speech topics and cost to hire for your next live or virtual event.
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