Bill Quiseng

Bill Quiseng, Chief Experience Officer at billquiseng.com, is an award winning writer, blogger and professional speaker in the areas of customer service, associate engagement and leadership.

Bill's blog offers tips to improve your company's customer experience. His Facebook page and tweets are your #1 source for practical tips, insight and inspiration from various sources to improve your personal delivery of customer service.

Bill has over thirty years of luxury resort/club management experience. Most recently, he served for eleven years as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn received the Renaissance Hotels North America Savvy Service Award, Food and Beverage Service Excellence Award and the Customer Service Overall Award. In addition, The Inn at Bay Harbor was recognized as one of the World's Best Hotels by Travel+Leisure Magazine and by Golf Magazine as the first and only Gold Medal Award premier resort in Michigan.

Bill's achievements include receiving the Marriott International Spirit to Serve Award, Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award and the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism.

He continues to give customer service presentations in front of Chambers of Commerce, hospitals, private companies, financial institutions, high schools, community colleges and universities, and trade associations.