Blake Morgan

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called "The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer." She’s a board member of customer service AI software Minerva.

In 2021, her book “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more.

Morgan is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Morgan contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of "The Modern Customer" Podcast and is an instructor for LinkedIn Learning.

She lives in the Los Angeles Area with her husband, their two children and two dogs.