Don Brown

Don Brown has dedicated his career to sales, service, and leadership effectiveness. Bilingual and experienced at the executive and line-level alike, the results of his work are evident across dozens of industries. Don has spent 30 years “helping people with people” for the likes of Fifth Third Bank, Anheuser-Busch, Ford Motor Company, Sykes Enterprises, Harley-Davidson Motor Company, Jaguar Cars, and Hilton Hotels.

Don Brown's work and mentorship under Paul Hersey and Marshall Goldsmith comprise the solid foundation of his success. Affiliated with Dr. Hersey for over 25 years, he co-authored "Situational Service- Customer Care of the Practitioner" with Paul, and has worked hand in hand with him to create several highly successful training programs. He also co-authored "What Got You Here Won’t Get You There" and "What Got You Here Won’t Get You There – In Sales!" as well as "Return on Leadership - Get The Most From Your Untapped Talent," and "Bring Out the Best in Every Employee – How to Engage Your Whole Team by Making Every Leadership Moment Count" with Marshall Goldsmith. Brown is also the developer of The Leader’s Daily.

In addition, his presentations include "Marshall Goldsmith's What Got You Here Won't Get You There", "Return on Leadership: Get The Most From Your Untapped Talent", "Lead Time: Translating Vision Into Results", "What Got You Here Won’t Get You There – in Sales!", "The 16 Habits Your Customers Want You to Give Up", and "How to Get From Here… to There". His approach focuses on leveraging the untapped asset that’s already on your payroll, as detailed in his powerful new book "Bring Out The Best". Brown’s expertise spans interpersonal effectiveness in leadership, sales, and service, through strategic and tactical levels, including facilitating senior executive groups through vision-to-results sessions.

Don Brown earned an Honors Degree from Michigan State University in foreign languages, and a Masters in Management from California American University. Having lived and studied at the University of Seville in Spain, he is fluent in English and Spanish and works regularly in Europe and Latin America.