Hamish Taylor

Hamish Taylor began his career with Procter & Gamble Ltd, managing the Flash brands before moving to British Airways as head of brand management, where he led major product relaunches including the introduction of flat beds in First Class.

After his tenure at British Airways, Taylor became the managing director and later CEO of Eurostar (UK) Ltd at the age of 36, where he significantly reduced losses and drove growth. In 1999, he was appointed as CEO of Sainsbury's Bank, a role in which he innovated retail-oriented approaches to banking, significantly boosting profits.

Since 2004, Taylor has focused on advising organizations on creating customer value and achieving breakthroughs by adopting external perspectives. He has worked with over 500 organizations in 48 countries, including high-profile clients like Microsoft, RBS, and Diageo. His keynotes, which include topics like "Customer Insight," "Leadership and Change," and "MasterThief," are celebrated for their energetic, story-driven, and practical approaches.

Taylor holds several prestigious titles and awards, including Fellow of the Chartered Institute of Bankers, Fellow of the Chartered Institute of Transport, and the “Sheth Distinguished International Alumnus” award from Emory University. He also chairs the EMEA advisory board for Emory University and serves on several boards, demonstrating his continued commitment to leadership and innovation across various sectors.