Heather Carroll Cox

Heather Cox is the Chief Digital Health and Analytics Officer at Humana. Prior to beginning work in her current position, she was the Chief Technology and Digital Officer for USAA, which provides banking, insurance and investment services for military members and their families.

Cox was named "Digital Banker of the Year" by American Banker in 2015. She was recognized by Washington Business Journal's "Women Who Mean Business" in 2013, and she was named to American Banker's "Women to Watch" list in 2011 and 2013.

Cox was the Chief Client Experience, Digital and Marketing Officer for Global Consumer Banking at Citi from April 2014 to September 2015. In that position, she was responsible for developing and implementing the vision, strategy and execution of a common client experience, driving global customer satisfaction efforts and leading Digital, Marketing and Decision Management across Global Consumer Banking. Later in her career at Citi, she served as Chief Executive Officer (CEO) for Citi FinTech from October 2015 to October 2016.

Prior to joining Citi, Cox served as the Head of Card Operations at Capital One Financial Corporation, where she developed, led and delivered a comprehensive customer experience strategy, leveraging digital innovations and customer data insights to help position it for further growth, customer engagement and operating efficiency. Prior to Capital One, Cox served as the Head of North America Operations at E*TRADE.

Cox holds a bachelor of arts degree in international economics from the University of Illinois at Urbana-Champaign.