Jack Mitchell

Jack Mitchell is a renowned author and CEO of the Mitchells Family of Stores, which includes Mitchells/Richards/Marshs and Wilkes Bashford. These specialty stores, based in Connecticut, New York, and California, are part of a three-generation family business known for exceptional customer service and maintaining strong employee loyalty. Mitchell has been recognized as one of the top ten retail visionaries by The Daily News-Record.

He authored "Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results," which not only became a Wall Street Journal bestseller but also received high praise from notable figures like Warren Buffett. His subsequent book, "Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results," offers insights into effective employee management and creating a positive workplace culture.

Mitchell has a robust career as a public speaker, having delivered keynotes at over 250 events worldwide, including engagements for prominent corporations such as Morgan Stanley, Condé Nast, and Harvard University. His talks often focus on customer service, employee satisfaction, and the dynamics of running a successful family business. He has appeared on NBC's Today Show and the Kudlow & Cramer TV show, and has been featured in various national magazines as a customer service and management leadership expert.

Mitchell earned his BA from Wesleyan University and his MA from the University of California, Berkeley, before joining his family's retail business. He has received multiple Community Leadership Awards from organizations such as the Anti-Defamation League and the Menswear Division of UJA-Federation of New York. Additionally, he serves on the Yale Cancer Center board, the Greenwich Hospital Board of Trustees, and is an Executive in Residence at the Columbia University School of Business.