Jason Young

Jason Young is a former senior-level manager at Southwest Airlines, where he played a significant role in establishing the company's leadership and customer service training programs. During his decade-long tenure with Southwest Airlines, the airline consistently maintained high ratings in customer service and employee satisfaction. Young's deep understanding of successful workplace cultures and training methodologies became widely recognized in the industry.

In 1998, Young left Southwest Airlines to start his own consulting practice, LeadSmart, Inc., focusing on corporate training and development services that emphasize leadership, customer service, and team building. As president of LeadSmart, Inc., he has provided his expertise to prominent companies including Starbucks, Radio Shack, Coca Cola, and Tyson Foods. Young has also re-engaged with Southwest Airlines as a corporate training consultant, further solidifying his role as a respected figure in leadership development.

Young has authored several influential books, including "Servicetopia" and "The Culturetopia Effect," which detail his philosophy on creating high-performance cultures. His presentations cater to a diverse audience, ranging from senior executives to front-line employees. Young's dynamic speaking style and practical insights ensure that his presentations leave a lasting impact, encouraging participants to rethink their approach to their work environments, customer interactions, and personal growth.