Jay Goldman

Jay Goldman has been providing a human side to technology for more than 15 years as a technologist, user experience specialist, and visual designer. Focusing on the interaction between people and technology, he is the author of the New York Times best-selling book, The Decoded Company: Know Your Talent Better Than You Know Your Customers, which looks at how to manage, lead, and strategize in the age of big data using technology to understand what motivates, drives, and engages people.

Goldman shows audiences how they can engineer vibrant cultures, engage and empower their people with the right systems, and inspire amazing results. With great visuals and eye-opening case studies from top progressive, industry-leading companies like Google, Starbucks, and Whole Foods, he shares how audiences can turn the big data lens inward, decoding employee work data in the same way that Facebook, Netflix, and Spotify decode customer data to personalize, simplify, and enhance the user experience—ultimately teaching organizations how to be customer-centric and talent-centric at the same time. From hiring for specific values to learning how to meld instincts and analytics, he shares a management toolkit for the future, offering a strong vision and a practical approach of what an organization can be when it is as connected as its customers already are.

Klick Health. Goldman is currently a managing director at Klick Health, the world’s largest independent digital health agency. He focuses on the company’s innovation mandate and exploring the opportunities in new channels and markets. He is also the author of the O’Reilly Facebook Cookbook, one of the earliest books to explore the power of the Facebook platform, and has been published in the Harvard Business Review.