Jeannie Walters

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and founder of Experience Investigators, a firm that has pioneered helping companies increase sales and customer retention through elevated customer experiences.

Regarded as a leading authority on improving both employee and customer relationships, Walters has expanded her influence by collaborating with Fortune 500 companies to enhance their customer experiences. Her insightful strategies aid businesses in creating exceptional customer experiences that drive loyalty, satisfaction, and long-term growth. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Walters has worked with notable corporations including OrangeTheory, SAP, Comcast, and JPMorgan. Her approach includes creating a Customer Experience Mission and a Customer Experience Success Statement to guide organizations effectively.

Walters' dynamic presence and ability to engage and motivate audiences have led her to be a sought-after speaker across continents. She has captivated international audiences with her keynote "Creating A Proactive Customer Experience," providing actionable ideas to transform customer interactions. Additionally, Walters has delivered a TEDx Talk on the importance of micro-moments in customer experience, emphasizing their impact on the customer journey. Her thought leadership has been featured in prestigious publications such as Forbes, The Chicago Tribune, and The Wall Street Journal, and she has educated over 400,000 online learners about customer experience. As a Professional Member of the National Speakers Association, she has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.