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Jill Griffin
Jill Griffin Biography
Jill Griffin is an internationally recognized expert on customer loyalty and the author of several influential books, including the best-seller "Customer Loyalty: How to Earn It, How to Keep It," which was published in six languages.
As CEO of the Griffin Group, a customer loyalty research and consulting firm based in Austin, Texas since 1988, Griffin empowers businesses to construct effective customer loyalty strategies that enhance their profit margins. Known for her pragmatic and innovative approaches, her insights and methodologies have significantly influenced professionals across diverse sectors, including her notable clients like Dell, Microsoft, and Hyatt Hotels.
Griffin’s extensive experience also includes serving on the Board of Directors for Luby's Corporation and contributing as a member of several advisory councils such as Mirabel Medical and Ensurety Group. A respected speaker, she often addresses topics like customer service transformation and the strategic importance of customer referrals. Griffin is also a former faculty member at the University of Texas McCombs School of Business and a distinguished alumna of the University of South Carolina Moore School of Business.
All American Speakers Bureau is a full-service talent booking agency providing information on booking Jill Griffin for speaking engagements, personal appearances and corporate events. Contact an All American Speakers Bureau booking agent for more information on Jill Griffin speaking fees, availability, speech topics and cost to hire for your next live or virtual event.
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Please Note: All American Speakers Bureau is a full-service talent booking agency providing information on booking Jill Griffin for speaking engagements, personal appearances and corporate events. Contact an All American Speakers Bureau booking agent for more information on Jill Griffin speaking fees, availability, speech topics and cost to hire for your next live or virtual event.
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