John Tschohl

John Tschohl is recognized for his significant contributions to creating service cultures within organizations, enabling them to emulate market leaders like Apple and Amazon. As a leading voice in customer service strategy, he assists companies in implementing robust service frameworks to achieve market dominance.

Tschohl has dedicated over four decades to specializing in customer service, firmly establishing himself as a pivotal figure in this field. He is the founder and president of the Service Quality Institute, a distinguished entity focused on elevating the standards of customer service globally. Through his persistent efforts, he has impacted numerous organizations by fostering environments that prioritize superior service.

In addition to his work at the Service Quality Institute, Tschohl is a prolific author, having written seven books that have achieved bestseller status. These publications cover a range of topics, including customer service, empowerment, service recovery, and motivation, contributing valuable insights and methodologies to both business leaders and customer service professionals. His influence extends internationally, with his books and training materials available in 10 languages across over 40 countries. Moreover, Tschohl's expertise is regularly featured in various media outlets, including television programs like Good Morning America and CNBC, showcasing his thought leadership to a global audience.