Ken Hughes

Ken Hughes, known as The King of Customer Experience, is now acknowledged as being one of the world’s leading authorities on modern consumer culture.

He is internationally renowned for helping the biggest brands in the world to understand the challenges of better customer connections, modern marketing and branding.

With over 20 years’ experience as CEO of a consumer insight agency, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioral economics and retail futurology to explore the needs of the new consumer and predict the changes to come.

Ken inspires audiences in the areas of Customer & Employee Experience, Artificial Intelligence, Retail Futurology, the Gen Z & Gen Alpha consumer and the Peer-to-Peer Economy. From his experience as an accomplished author, TED speaker, part-time university lecturer and actor, his stage performances are insightful and thought-provoking. His presentations are infamous for their sheer energy, entertainment and passion, not to mention his generous Irish wit.

Ken believes in complete audience engagement and that every performance should be impactful, memorable, and entertaining as well as challenging. His use of humor, emotional storytelling, and strong visuals and video are a core component of every performance.

As a behaviouralist and life strategist, he is also passionate about change, leadership, disruption, success, innovation, personal development and motivation. He brings this to life in his coaching work with high performance athletes and executives all over the world.

Every year, Ken shares his thought-disrupting insight and motivating content with tens of thousands of delegates globally. He is one of the most popular keynote speakers booked on the international conference and is regularly voted ‘Best Speaker’ at any event where he is invited to perform. He believes in engaging and delighting event attendees at every opportunity, live or virtually, challenging individuals at every level.