Kristin Arnold

Kristin J. Arnold, MBA, CSP, CPF Master, is the president and founder of Quality Process Consultants, Inc., with offices in Scottsdale, Arizona, and Cape Traverse, Prince Edward Island, Canada. As a high-stakes meeting facilitator, keynote speaker, and professional panel moderator, Arnold has worked with over 250 different organizations, three hundred different teams, and presented to over half a million people around the world on topics such as leadership, strategy, innovation, critical thinking, and teamwork.

As one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard an ocean-going buoy tender, Arnold learned early on about working with others. In 1990, she became one of the first Coast Guard facilitators—and made every mistake one could! Frustrated, she avidly researched this nascent skill called “facilitation” and found herself training a cadre of internal facilitators. By 1992, companies were asking her to teach their people how to facilitate and lead teams! Since then, she has been sharing her concrete approach to leading teams with a treasure trove of practical concepts, tools, and techniques her clients can apply immediately to see positive, sustainable results. Her passion for leading teams is reflected in her writing, speaking, facilitation, and consulting. She is an award-winning author, newspaper columnist, and contributing author to myriad other team-based books such as "The IAF Handbook of Group Facilitation." Her latest book, "The Powerful Panelist: Everything You Need to Know to be Capable and Confident During a Panel Discussion," was published in June 2023.

Featured in numerous publications such as Harvard Business Update and USA Today, Arnold knows what it takes to lead, facilitate, and participate on high-performing teams. She was on the board and President of the National Speakers Association of the United States (2010-2011). She also served as President of the Downtown Hampton (Virginia) Development Partnership (2001-2002), a nonprofit business organization attributed to turning Downtown Hampton from a quaint, sleepy town to a thriving entertainment, retail, and residential center. She retired from the USCG Reserves in 2002 as a Lieutenant Commander. Arnold and her husband, Joseph Sherren, live in Scottsdale, Arizona, and Prince Edward Island, Canada on a never-ending search for the perfect vodka dirty martini.