Laurie Brown

With over 30 years of experience as a coach, trainer, facilitator, and speaker, Laurie Brown has developed a robust portfolio of skills in persuasive communication and presentation techniques. Recognized for her engaging, collaborative, and fun approach, she has effectively worked with a diverse range of clients including Fortune 500 companies like IBM, Accenture, Deloitte, Chrysler, and BMW, as well as small family-owned businesses.

Laurie has authored several practical guides such as "The Greet Your Customer Manual", "The Teleprompter Manual", and "Brand-Aid", focusing on enhancing customer engagement and communication mastery. Her expertise extends globally, including speaking to the government of the Kingdom of Bahrain to improve their customer service practices. She has conducted training across the United States and abroad, tailoring her sessions to meet the needs of culturally diverse audiences at all corporate levels.

Her keynote presentations such as "How to Listen So People Can Hear You" and "Are They Snoring in the Back Row?" are particularly notable for their interactivity and emphasis on actionable tools. Laurie advocates for "chameleon communication", adapting styles to suit the audience effectively. These sessions, along with her focus on customer and employee engagement, communication, and presentation skills, highlight her commitment to delivering results-oriented and impactful speaking engagements. Laurie is a member of the American Society for Training and Development and the National Speakers Association.