Lisa Ford

Lisa Ford, CSP, CPA, is a speaker with over 20 years of experience presenting to businesses, associations, and government entities. She speaks throughout the United States and internationally on topics including customer service, leadership, teamwork, and managing change. Ford is recognized for her expertise in customer service and is the creator of the videotape series "How to Give Exceptional Customer Service," which remained the #1 selling business video series in the U.S. for over three years. Her additional training videos and audio programs include "Developing a Customer Retention Program" and "Building a Customer Driven Organization: The Manager’s Role and Personal Power." Her most recent book, "Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits," reflects her ongoing commitment to enhancing customer service.

Ford's approach to presentations involves integrating practical strategies, real-world examples, and humor to engage her audience effectively. She tailors her content to address specific audience challenges and has developed numerous customized videos for clients' educational initiatives. Her practical insights are aimed at improving both personal and organizational performance. Ford has worked with a diverse range of notable clients, including Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, and Citgo.

In recognition of her contributions to the industry, Ford was inducted into the Speakers Hall of Fame by the National Speakers Association in 2002. She also serves as a board member of the College of Arts and Sciences at the University of Tennessee, contributing her expertise to the academic community. Through her engaging presentations and educational materials, Ford continues to influence a wide range of professionals across various industries, helping them to enhance their customer service strategies and team dynamics.