Nilofer Merchant

Nilofer Merchant is a renowned CEO, Fortune 500 leader, published author, marketing genius, and business strategist. This is why she has earned a reputation for enabling companies to win, if not dominate, their markets. Merchant has a legacy of launching more than 100 products and services, many of which are used daily, netting $18 billion in revenues.

Her wisdom reaches beyond business strategy. She blends strategic models, market dynamics, and behavioral understanding to create market solutions that work. She has leadership experience in start-ups and multi-billion dollar global enterprises. Merchant founded and was CEO of a global multi-million dollar services company, selling 80% of the business. Merchant has profit and loss (P&L) experience at a public Fortune 500 company, and Boards of Directors, CEOs, and CMOs at Global Fortune 1000 enterprises turn to her advice to make mission-critical decisions.

Merchant is the author of "The New How," a critically acclaimed book on collaborative work and direction setting that helps organizations act flat and get fast. She has also written two more books that establish her as a leading thinker on value creation. She is a Harvard Business Review writer on the topics of culture, innovation, and strategy, where she transfers lessons from both her successes and failures. She’s been profiled by The Wall Street Journal, and published by BusinessWeek, Forbes, and AdAge. She is a contributing author to three other books; two on social media marketing and one on wisdom leadership. Merchant has developed a trademarked framework for solving tough problems, called MurderBoarding.

Merchant's strategic insight has been sought after and profitably deployed by Adobe, Symantec, Symbian, HP, Openwave, Logitech, and VMWare. Her firm served four inflection points of growth: finding new markets, go-to-market strategies, defending against competitors, and optimizing revenue. Her efforts at Autodesk increased the division performance by 50%, and her product and pricing strategies for Adobe grew the company from $2 billion to $5 billion. Merchant is one of the few people who can say they’ve fought a competitive battle against Microsoft and won, saving Symantec’s Anti-Virus $2.1 billion annual business.

Prior to her own start-up, Merchant drove channel strategy, product launches, vertical segments, and marketing investment decisions for the Americas division of Autodesk. She grew the business by nearly 50% from $200M to $310M in 20 months, including a major product diversification strategy. As VP of Sales & Marketing for GoLive, a start-up later acquired by Adobe, she grew revenues from zero to $1.5M in 16 months. Merchant received industry recognition for an ingenious channel sales program she developed that grew Apple server sales at nearly 900% CAGR over two years from $2 to $180M. This recognition is closely tied with her being the one who shipped the first internet server (Apple) and the first WYSIWIG web-authoring software (GoLive), and coded the first media website (Time).

Merchant's governance experience is extensive. She has served on corporate boards for Nasdaq-traded and private companies, as well as on public governance boards. She currently serves on the Board of the Leavey School of Business at Santa Clara University. Appointed by Governor Deukmejian, she served on the California Community College Board of Trustees, overseeing both budget and staff and the passage of AB1725 legislation. She has served on the Board of the Northwest YMCA, where she led a $2M capital campaign. Merchant was also a twice-invited Fellow for the Prosperity Institute out of Rotman in Canada. In addition, in five years with Vistage, a CEO peer advisory board, Merchant was twice voted Most Valuable Player in a blind vote by her fellow CEOs.

Her TED Talk, “Sitting is the Smoking of Our Generation," has been referenced 400 million times and is the reason the Apple watch has a “stand” feature. She has also been invited to hundreds of prestigious leadership events, including Google, Gartner, and GE, and headlined alongside Bono, Gladwell, Simon Sinek, Amy Edmondson, and Brené Brown. She holds an M.B.A. from Santa Clara and a B.S. in Economics from the University of San Francisco. Merchant is also the co-founder of The Intangible Labs (TIL), where she’s defining new metrics for modern work.