Nora M. Osman

Nora Osman is a distinguished technology leadership expert with over 25 years of rich experience in Information Technology Service Management. Her breadth of knowledge covers service management design, implementation, operations, and support, with a focused commitment to enhancing customer service in IT service delivery. Throughout her career, Osman has adeptly handled multifaceted challenges, demonstrating her versatility in a variety of sectors including healthcare, financial services, and education.

Known for her magnetic stage presence, Osman excels in making complex concepts easily comprehensible, engaging audiences with her relatable and approachable style. Her ability to weave tactful storytelling into presentations transforms technical discussions into captivating and informative experiences. This unique skill has made her a sought-after speaker at numerous CIO and Technology Leadership events, where she connects with and inspires her audience.

Osman's leadership extends beyond operational excellence; she is passionate about creating inclusive, empowering workplace cultures. She emphasizes the importance of diversity, recognizing individual strengths, and fostering an environment of support and growth for her team. Her human-centric approach to leadership, coupled with her experience as a mentor, coach, and co-author, provides profound insights into effective leadership, nurturing organizational culture, and the human aspect of the business world.

Nationally recognized in the Service Management community, Osman has earned accolades for her role as a thought leader and change agent. As a speaker, she shares her wealth of knowledge and experiences, enriching audiences with her perspectives on technology leadership, customer care, and team dynamics. Her career is marked by continuous personal and professional development, highlighted by her multiple service management certifications, including "Certified ITIL Expert", and her receipt of the Wharton Global CXO certification.