Patricia Seybold

Patricia B. Seybold is the founder and CEO of The Patricia Seybold Group, a consulting firm based in Boston, Massachusetts, that specializes in customer-led innovation and customer experience transformation. With over 30 years of experience, Seybold offers strategic consulting to customer-centric executives in technology-intensive industries. She is committed to helping business leaders harness the power of e-business and innovative technologies to enhance customer engagement and loyalty.

Seybold is a distinguished author, known for her international best-seller "Customers.com", a pivotal guide on how leading companies develop their e-business strategies to boost revenue, profitability, and customer loyalty. Additionally, her recent work, "Outside Innovation", focuses on the role of customer co-design in driving business innovation. Seybold's insightful publications are regularly featured in prestigious outlets like Business Week, the Wall Street Journal, the Financial Times, and The New York Times, as well as academic and professional journals including the Harvard Business Review.

Widely recognized for her visionary perspective, Seybold is a prominent keynote speaker at global business conferences and industry symposia, where she shares her expertise on creating customer-focused business processes and implementing cutting-edge technologies. She expertly fosters environments where customers and innovators can collaborate and exchange best practices, thereby enhancing community learning and practical applications in business. Through her leadership, The Patricia Seybold Group not only advises on strategic initiatives but also conducts Customers.com® Workshops to facilitate direct engagement with customers in developing and refining new business processes.