Richard H. Frishman

Some literary agents take unsolicited telephone calls, but it's usually best to call an agent only when you have a strong personal introduction. Even then, you may not be able to get through. Agents tightly screen their calls, so don't be surprised if whoever initially answers your call, as well as all subsequent intermediaries, act as if you're asking to borrow money. Screeners are charged with protecting agents like royalty; it's a critical part of their job. So make everyone's life easier by knowing precisely what you want to say and practicing it until you can express it quickly and clearly.

Screeners have to pass your messages on to others, so being able to convey a short, clear message can be crucial. Don't let screeners throw or discourage you; some tend to be overly efficient and even officious. Many feel like it's a part of their job to impress upon you how important and busy the agent is and how fortunate you will be to speak with him or her. In most cases, screeners will instruct you to send them a query letter or e-mail, but occasionally, they will put you through.

If you reach an agent by phone, be quick, clear, and precise. Explain what your book is about in no more than fifteen to twenty seconds. Then be prepared to follow up by describing your qualifications in even less time. Remember, agents and editors are pressed for time, so be as brief as possible unless the agent makes it clear that he or she wants to talk.