Rick Tate

Rick Tate is an internationally recognized expert on service quality, leadership development, and organizational excellence. He is the co-founder of Innovative Thinking, Inc., an international consulting firm, a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies.

For over 15 years, Tate has been consulting, speaking, training, writing, and developing innovative concepts that challenge traditional mind-sets and encourage new ways of thinking. His expertise is supported by over 12 years of successful line management experience.

Tate has authored numerous books, articles, and training programs including best-sellers such as "Leadership and the Customer Revolution," "Legendary Service," "Frontline Service," "World Class Customer Service," and "The Service Monkey." His acclaimed training programs have been translated into over eleven languages and implemented worldwide.

Tate is known for his engaging speaking style, utilizing stories, examples, anecdotes, and metaphors to create memorable learning experiences for his audiences. He speaks to a wide range of groups annually, from small gatherings of senior executives to large assemblies of front line employees.

His extensive client list includes prominent companies such as Disney, Coca-Cola, Johnson & Johnson, Motorola, American Honda, and IBM. Tate holds graduate degrees from the University of San Francisco and California American University and has served as a faculty member at various higher education institutions.

PRESENTATION TOPICS

"Leadership and the Customer Revolution" - Tate collaborates with organizations to tailor programs that address specific issues outlined in his best-selling book, highly praised by experts like Dr. Stephen Covey and Jan Carlson. Topics covered include Revolutionary Leadership and The Leader as a System Architect.

"No Theory—No Learning: A Prerequisite for Change" - This presentation addresses the need for changing business approaches and has been lauded as profoundly impactful by the Institute of Management Studies. It encourages participants to challenge their assumptions and embrace new learning paradigms.

"Service Leadership: The 10 Fundamentals" - This keynote discusses core competencies essential for using service as a competitive advantage, as evidenced by their adoption by global corporations like Johnson & Johnson.

"Frontline Service" - Focused on the critical role of front line service delivery, this presentation emphasizes strategies for enhancing day-to-day customer interactions.

"Employee Retention" - This session highlights innovative approaches to attracting and retaining top talent, emphasizing the importance of leadership in employee development.

"Customer-Centered Communications (C3)™" - Participants learn a new model of communication that ensures all employees have a deep understanding of customer needs, fostering better decision-making and problem-solving within the organization.

Tate has received high praise for his contributions to various conferences and workshops, notably being the highest-rated speaker and receiving overwhelming positive feedback for his ability to challenge organizational practices and inspire change. His presentations have been crucial in enhancing both the knowledge and operational approaches of numerous professionals across industries.