Suresh Dhawan

Suresh Dhawan is the Founder and CEO of LEADS Learning And Development Services Sdn. Bhd. He has been a consultant and international trainer for more than 20 years now. Owing to his passion towards his career, he has been invited to give talks in esteemed institutions like MIM and Monash University, IMU, Taylors University, Sunway University, conduct learning activities for charitable organizations such as the Alzheimer’s Disease Foundation (ADFM), Young Woman Christian Association (YWCA), Rotary International and to speak on Radio and Television and talk shows such ‘GLOBAL’, ‘Moving On Two’ and Business FM 89.9 on various subjects. His passion for training has given him the opportunity to train across Asia Pacific, namely, the Philippines, India, Indonesia, Singapore, Malaysia, Thailand and Vietnam.

Suresh is an energetic and versatile speaker who is able to conduct programs in both the English and Malay language. He conducts courses strictly in the field of improving performance such as, Problem Solving, Negotiation Skills, Client and Complaint Management specific for front line and after sales teams, Team Alignment programs designed for service improvement, team excellence and peak performance. His Interpersonal Development programs focus on human interaction, conflict and communication competencies whereas his Personal Development programs focus on self-empowerment, confidence and enhancing potential. The Leadership programs he conducts focuses on transitioning junior managers to middle management as well middle managers to senior managers.

He is an expert in his field as he conducts his own research, which includes his own interviews, on sight observations and behavioural impact evaluations. He has been involved and led 18 change management projects for merging companies, acquired companies, companies that want to recapture the essence of their corporate values and brand promise, such as the Customer Centricity Project with Siemens Healthcare in 6 countries, Culture Inculcation with MHE Demag in 7 countries, CXP Project with Monash University, UXP Project with F&N, the Beyond Boundaries project with UMW, Humanising Insurance project with Etiqa Insurance, Core Values project with the Boustead Group just to name a few.

A scientist by nature, he develops his own material through continuous research and practical experience. Suresh developed and conducted the first Executive Masters in Business Administration (EMBA) module on Customer Service Strategy at the Open University of Malaysia (OUM).

He has trained more than 100,000 people of all ages and 55 nationalities, in more than 250 large and small organizations. These people rank between Tan Sri’s, Datuk’s, Chief Executive Officers, Managing Directors, General Managers, Managers, Executives, Supervisors, Secretaries, Front Liners, Field Workers, etc.

He has had the privilege and opportunity to work with organizations like, Accenture Malaysia, Accenture Singapore, UNICEF, UNFPA, UNDP, World Bank, MHE Demag Asia Pacific (Malaysia, Singapore, Australia, Philippines, Indonesia, Vietnam, Thailand), Experian Malaysia, India, Siemens Asia (Malaysia, Singapore, Thailand, Vietnam, India, Philippines), Volvo Trucks Malaysia, Singapore and Indonesia, Continental Tyres, Tetrapak Malaysia, Tetrapak Philippines, Nestle, CSC Malaysia and Singapore, Shell, HPE, Sanofi , Lenovo, British American Tobacco, Maxis, Digi, Maybank Group, UMW Group, Sime Darby Group, Great Prudential Assurance, MSIG, Bursa Malaysia, Panasonic Malaysia, Flextronics, , Monash University Malaysia, Taylors University, IMU, Sunway University, Manipal Medical College, Multimedia Development Corporation, Malakoff Berhad, Perodua, Ambank Group, CIMB Aviva, Public Bank, PLUS Highway, SILK Highway, Permodalan Nasional Berhad, Alcom Berhad, DHL, TNT Logistics, FedEx, GDex, Pantai Medical, Sunway Group, Schneider Electric, Infineon Technologies, Tenaga Nasional and many other reputable organizations. He has an impressive track record of repeat programs due to his emphasis on quality and program customization.