T. Falcon Napier

 Since starting his career as a professional speaker, trainer and consultant in early 1980’s, Mr. Napier has developed and presented nearly 2,000 customized programs for organization coast-to-coast. His client list includes over 300 companies representing virtually every industry, in fact some of his clients have engaged him more than 200 times!

Throughout his more than 10,000 hours of speaking and training experience, audiences have described Mr. Napier’s training style as direct, content-filled, witty and thought-provoking. His energetic style, knowledgeable insight and entertaining approach to learning consistently earn him exceptional ratings among the participants in every program he conducts.

Mr. Napier’s experience as a consultant is broad and deep. He has advised and assisted clients on issues including marketing, training, staffing, transition planning and international expansion. He has been involved with projects as short as a few hours and as long as five years. He has held corporate titles including General Manager, Creative Director and Chief Development Officer.

In addition, Mr. Napier has built and supports a network of independent and corporate-based professional trainers and consultants who are certified to teach MasterStream around the world.

15 Important Reasons to Choose a MasterStream Program...

1. Build on Existing Skills

Most sales training programs available today amount to little more than a repacking job of tired closing techniques and outdated objection handlers, approaches which most sales people have already learned... and most consumers can easily spot. MasterStream programs build on a salesperson’s existing skills, adding new knowledge, new skills, adding new insights for selling successfully in today’s savvy marketplace.

1. MasterStream isn’t a rah-rah, motivational hype-fest

The inspirational stories typically told by a motivational speaker might move a salesperson to tears, but they offer little of lasting value. Quick boosts of emotional energy die just quickly. It certainly makes for a lively keynote address, but it’s not training. MasterStream programs focus on providing practical skills for securing sales in an increasingly difficult business climate, and that’s really motivating!

1. MasterStream isn’t a quick-fix

Isn’t it interesting that their salespeople have 4-year college degrees, yet expect them to master selling in a seminar of one day or less? Like anything else worth learning, MasterStream is worth learning well. Rather than focus on a single sore spot or the latest training trend, MasterStream provides salespeople with a strong foundation of knowledge and skill... learning that will last a lifetime.

1. MasterStream is skill-based

Yes, sales professional need positive attitudes, but positive actions ultimately produce their bottom-line results. MasterStream programs skip the mind-morphing, psycho-babble and get right to the point: if you want different results than you’re currently getting, you’ll have to DO something differently than you’re currently doing. We train people in what to do, not what to think about doing.

1. MasterStream is relationship-focused

The best use of a sales representative’s time is in identifying, initiating, developing and protecting mutually-beneficial relationships with their existing and prospective clients. MasterStream puts those relationships exactly where they belong, at the heart of every moment of every sales call. It emphasizes the importance of placing the prospect’s needs above all else, and earning their business by helping them get what they value most.

1. MasterStream is ethics-oriented and non-manipulative

No trial closes. No tie-downs. No Pressure or conflict. Yet, as anyone who uses MasterStream can tell you, they close more business than they ever did, and they do it with a shorter presentation and far fewer objections. Every skill taught in MasterStream is designed to help sales professionals better understand their clients’ needs and assist them in taking timely action. Our motto makes it clear. "If the truth can’t sell, nothing should!"

1. MasterStream is valuable for veterans and novice alike

Regardless of the approach they’re currently getting, the skills presented in a MasterStream training program will immediately help all of your sales representatives close more business in less time. Whether they’re the new kid on the block or an old pro, they’ll find the MasterStream approach logical, practical and relevant... interesting and entertaining as well!

1. MasterStream programs are fully-customized

Rather than reading a client’s sales literature the night before the training program and calling it "customized", we actually want and need to have a through understanding of our audience in order to do our best work. We practice what we teach. We use our exclusive ChangeWorks!™ system for profiling the audience, and focusing our training efforts toward directly addressing the needs of its members.

1. MasterStream is taught by a team of experts

In addition to T. Falcon Napier, creator of the MasterStream Method, programs are conducted by a team of Authorized MasterStream instructors. Each Instructor is a successful speaker, trainer and consultant in his or her own right who has chosen to offer MasterStream and ChangeWorks programs. Instructors undergo extensive classroom and field training with T. Falcon Napier, as well as annual updates and field observations.

1. MasterStream is taught through the Napier Method™

The Napier Method™ is a revolutionary accelerated learning technique which optimizes the natural adult learning process. The Dialectic Technique (attributable to Socrates) ensures maximum audience participation and boosts retention. Rapid Drill and Rehearsal Techniques solidify their skills and help transfer those skills to their daily work. It may sound like Greek, but it’s fast-paced, fun, and a powerful way to learn!

1. MasterStream is easily reinforced

To make sure the benefits of MasterStream training don’t fade into the recesses of your team’s minds, we provide a member of your management team with instruction in our basic drill techniques as well as enough fast-paced, retention-building drills to fill training classes for several months following MasterStream training. Sales training, like any skill worth developing, is only as effective as the practice and repetition that goes into it!

1. MasterStream produces measurable results

We’re constantly receiving feedback from sales professionals who have increased their production by $400,000... $600,000.... $800,000... $2.4 million and far more, and they attribute their success to MasterStream. One 36 month study showed that MasterStream training resulted in an increase of 100% for novice sales representatives and 50% for veterans, and raised that division’s ranking from 72nd to 10th in the nation!

1. MasterStream is available in all formats

Whether you’re looking for an out of the ordinary keynote talk, a skill-based breakout session, an intensive sales seminar or a comprehensive training program, there is a MasterStream sales training program designed with maximum impact in mind. All programs are fully-customized to directly address the needs and goals of your organization, and crammed full of useful, meaningful advice and practical actions for selling more.

1. MasterStream trainer certification is available

For organizations wishing to provide their sales teams with in-depth MasterStream training on an ongoing basis, or those with a very large staff to train, we offer a complete "train-the-trainer" program as well as a full-line of training support materials. Your in-house Certified MasterStream Guides are able to design and conduct both MasterStream Discovery Sessions and Application Drill Sessions, in the way that works best for you!

1. Fee integrity

We believe that the best training relationships begin with a good relationship, built on trust, honesty and mutual respect. We want our clients to view us as an extension of their management team, allies... not adversaries. We treat others as we would expect to be treated, honestly and fairly. To this end with great respect to all of our peers and clients, our fees are not negotiable.