Tema Frank

Tema Frank is a customer experience (CX) expert, author, and podcaster with over three decades of experience in helping organizations improve their customer service and engagement. She is the founder of Web Mystery Shoppers Inc., one of the world’s first companies to conduct usability testing for websites. Through her work, she has helped clients across various industries enhance their online and offline customer experiences. She hosts the podcast, Frank Relations, centering on customer relations.

Frank's expertise extends to employee engagement, a critical component of customer service, where she advocates for aligning employee satisfaction with customer satisfaction to drive business success. She is also the author of the book "PeopleShock: The Path to Profits When Customers Rule," which explores how businesses can thrive by focusing on people—customers, employees, and leadership.

As a speaker, Frank is known for her engaging and insightful presentations, where she shares practical strategies and real-world examples of how companies can improve their customer experience and build lasting relationships with their customers. Her work has earned her recognition as a thought leader in the fields of customer experience and digital marketing.

In addition to her professional endeavors, Frank is actively involved in community initiatives and frequently contributes her expertise to various publications and podcasts. Her passion for customer service and her commitment to helping businesses succeed make her a respected figure in the industry.