Teri Yanovitch

Teri Yanovitch is a dynamic and insightful speaker with over three decades of experience in the field of customer service. Her powerful combination of customer service expertise and real-world quality management helps her move organizations from the status quo of "business as usual" to creating a culture of excellence. She is recognized for her ability to engage and hold the attention of large audiences, as evidenced by her impactful presentations at various conferences and events, like GMAC’s annual conference and the ABC Leadership Forum in Vancouver.

Teri honed her skills with the best of the best. As a former Disney Institute keynote speaker and seminar leader, she shared the best practices developed by the Walt Disney Company with global organizations. Additionally, she implemented cultural change with Fortune 500 companies for more than a decade as an executive with Philip Crosby Associates, the company that revolutionized total quality management. In 1999, Teri became one of the first consultants to merge best practices in customer service and quality management into a comprehensive system for designing and implementing world-class service on every level. She is also the author of "Unleashing Excellence - The Complete Guide to Ultimate Customer Service," which serves as a guidebook for leaders looking to foster service excellence and quality.

Much of what Teri has learned is now available in her book "Unleashing Excellence - The Complete Guide to Ultimate Customer Service." This book serves as a guidebook to leaders of organizations that are looking to create a culture of service excellence and quality. She is also the co-author of "Retain or Retrain - How to Keep the Best Ones from Leaving." Teri has helped many diverse organizations such as Johnson & Johnson, Fiserv Technologies, AAA, Rollins College, Scania Trucks, Ernst & Young, Nyack Hospital, Florida's Turnpike Enterprise, First Financial, Humana, and America's Blood Centers apply the best practices of continuous improvement in both quality and service to achieve their goals.

Teri began her career as a regional trainer with the Hertz Corporation. Today, she continues to work as a speaker, trainer, and consultant, helping organizations dedicated to delivering on their promise and developing customer loyalty. Her keynote presentations, including "The Magic of the 'Pixie Dust' – Customer Service, A Way of Life for Disney" and "Unleashing Excellence: How to Deliver World-Class Service," are well-received for providing tools and techniques that elevate customer service levels and integrate service excellence into organizational culture.