Speaker profile last updated by AAE Talent Team on 10/01/2024.
Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.
Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:
Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.
Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics such as The Power of Leadership Storytelling, The Leader's Role in Building and Sustaining Exceptional Patient Experiences and Creating Exceptional Patient Experiences. The estimated speaking fee range to book Jake Poore for your event is $10,000 - $20,000. Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Dan Gingiss, Dennis Snow, Doug Lipp and Dan Steinman. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jake Poore for an upcoming live or virtual event.
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