Horst Schulze

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5 out of 5

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Travels From Travels From:
Atlanta, GA, USA
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Horst Schulze Biography

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.

Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.

During his tenure at The Ritz Carlton, Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.

In 1991, Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management.

Most recently, Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor.

After leaving The Ritz Carlton Hotel Company, Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.

Today, Schulze serves on various boards and acts as a consultant across industries. He recently completed his seminal book on creating excellence.

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Speaker profile last updated by AAE Talent Team on 10/01/2024.

Horst Schulze Speaking Topics

  • Aligning Behind The Strategic Plan

    Establishing the plan for the company and aligning the company behind the plan creates the foundation on which the organization will function. Understanding the importance of defining the values and integrity of management practices that will further support that foundation. In addition, discussion will also include steps to ensure that the operating processes are in full support of the mission, the vision, and the objectives of the organization.

  • Service Matters

    It is one thing to provide service – it is another to be able recognize it. An internal measurement system is an invaluable tool to assess the performance results of your service delivery system. Mr. Schulze shows how to determine appropriate standards and create reliable systems to measure the impact of your service.

  • Leading Cultural Change

    Creating a high-performance environment through leadership systems and processes where passionate employees take ownership of their work. Audiences learn how to identify the key requirements of employees, customers, and management/ownership. Schulze then shows the true value in utilizing, building, and maintaining all of their assets – tangible and non-tangible.

  • Executing The Vision of Quality

    A vision of quality business practices encompasses a broad spectrum and determines the overall success for your business. This conversation will review the necessity of and process for defining, communicating, implementing, measuring, and continuously improving quality as specific to your mission and to the needs of your customer.

  • Customer Loyalty - The Holy Grail

    When does customer satisfaction lead to the elusive quality of customer LOYALTY? The need to truly understand the needs of your customers versus understanding your perceptions of their needs is vital. Measuring results is the foundation for creating a process of continuous improvement that will lead to world-class customer loyalty.

Horst Schulze Videos

  • Ep. 20: Horst Schulze on Why Getting Customers Is NOT The Most Important
    In this episode, David sits down with Horst Schulze, Founding Member and Former President and COO of The Ritz Carlton Hotel Company, ...
  • Horst Schulze, Founder of The Ritz-Carlton | Leadership Collab 2019
    Horst Schulze, Founder of The Ritz-Carlton – Excellence Wins! | Leadership Collab 2019
  • MSPSC 2018 Keynote Speaker Horst Schulze
    Legendary Hotelier Horst Schulze of the Ritz Carlton talks about why it’s so important that your employees have a sense of purpose, and that they...

FAQs on booking Horst Schulze

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  • What topics does Horst Schulze speak about?

  • Where does Horst Schulze travel from?

    Horst Schulze generally travels from Atlanta, GA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Horst Schulze is a keynote speaker and industry expert who speaks on a wide range of topics such as Aligning Behind The Strategic Plan , Service Matters , Leading Cultural Change , Executing The Vision of Quality and Customer Loyalty - The Holy Grail. The estimated speaking fee range to book Horst Schulze for your event is $20,000 - $30,000. Horst Schulze generally travels from Atlanta, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Eric Boles, Robert Spector, Erica Dhawan and Josh Linkner. Contact All American Speakers for ratings, reviews, videos and information on scheduling Horst Schulze for an upcoming live or virtual event.

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