Speaker profile last updated by AAE Talent Team on 10/01/2024.
Establishing the plan for the company and aligning the company behind the plan creates the foundation on which the organization will function. Understanding the importance of defining the values and integrity of management practices that will further support that foundation. In addition, discussion will also include steps to ensure that the operating processes are in full support of the mission, the vision, and the objectives of the organization.
It is one thing to provide service – it is another to be able recognize it. An internal measurement system is an invaluable tool to assess the performance results of your service delivery system. Mr. Schulze shows how to determine appropriate standards and create reliable systems to measure the impact of your service.
Creating a high-performance environment through leadership systems and processes where passionate employees take ownership of their work. Audiences learn how to identify the key requirements of employees, customers, and management/ownership. Schulze then shows the true value in utilizing, building, and maintaining all of their assets – tangible and non-tangible.
A vision of quality business practices encompasses a broad spectrum and determines the overall success for your business. This conversation will review the necessity of and process for defining, communicating, implementing, measuring, and continuously improving quality as specific to your mission and to the needs of your customer.
When does customer satisfaction lead to the elusive quality of customer LOYALTY? The need to truly understand the needs of your customers versus understanding your perceptions of their needs is vital. Measuring results is the foundation for creating a process of continuous improvement that will lead to world-class customer loyalty.
Horst Schulze is a keynote speaker and industry expert who speaks on a wide range of topics such as Aligning Behind The Strategic Plan , Service Matters , Leading Cultural Change , Executing The Vision of Quality and Customer Loyalty - The Holy Grail. The estimated speaking fee range to book Horst Schulze for your event is $30,000 - $50,000. Horst Schulze generally travels from Atlanta, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Robert Spector, Erica Dhawan, Eric Boles and Dennis Snow. Contact All American Speakers for ratings, reviews, videos and information on scheduling Horst Schulze for an upcoming live or virtual event.
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