Speaker profile last updated by AAE Talent Team on 09/27/2024.
Today, customer service excellence is the difference between status quo and top of the competitive ladder. From every level of leadership to every level of your team, the culture and communication you foster equate either to customer relationships for life – or a revolving door. In this talk, Ty Bennett shares the psychology behind customer service and your organization’s growth and retention.
Objective: engage, relate, influence through presenting You know your material, you are an expert in your field and are up to date on essential information, however…
Learning Outcomes: • Explain complex ideas in simple, understandable ways • Share stories that make your presentation real and emotionally moving • Use metaphors that make your material tangible • Present in the way your audience wants to hear • Tie your presentation to the motivational triggers that move your prospects to do business with you
Available as a Keynote (45 – 90 minutes) and an In-Depth Workshop (additional 120 minutes) “I want to tell you about a recent success I had with a public presentation. I was asked to give a speech to a group of high school scholarship students about a week ago, and I didn’t know anyone in the room. As you might recall, that’s always been tough for me to handle. Not going to lie: I was nervous beforehand – fast heart rate, buzzing in my ears – the usual, basically. But this time I killed it. I was much more confident once I got up on the stage. I knew what I could rely on to engage the audience, and I could hear your encouragement and reminders in my head as I spoke. And despite being nervous, I did believe that I had the skills to get it done. I could see so much more clearly that the audience was connecting with me. I absolutely owe that to our training session together. That boost of confidence from the training is what I really needed. Thanks again!” Janet Benoit, National Restaurant Association
Objective: Selling or leading through storytelling In this program, Ty teaches the art of storytelling as a key communication and sales strategy. He provides attendees with the mindset, skill set and toolset to sell effectively through storytelling.
People love stories. More importantly, stories engage emotion which prompts people to respond, take action or buy your products.
We are all in the people business. We are all communicators. We are all involved in selling products, services, ideas. Storytelling is the most influential form of communication because we’re all emotional creatures.
We’ve heard the saying: “people buy based on emotion.” The truth is people take action based on emotion. The underlying principle behind storytelling is that it’s not about you; it’s about the other person. Showing them how your story impacts them and how it pertains to their life creates an influential impact in the sales decision.
Ty’s Key Messages:
Learning Outcomes:
Over the last five years a survey of more than 5000 leaders asked one question?…w?hat do you want from your people?? ?The answer was consistently?…commitment. The Power of Influence_front cover What builds commitment is the leader’s approach to building relationships, providing value, creating buy-in and communicating with influence. Using case studies of leaders and organizations whose culture and growth is built through partnership?-?based leadership, Ty Bennett’s ?talks ?share? proven strategies and techniques to increase the commitment of your people. ?Takeaways include:
Through ten years of building an international business and working with leaders in some of the largest companies in the world, Ty has discovered that people only follow three things: the messenger, the message or the mission. As a leader you have control over the three C’s that compel others to follow: your character, your communication & your commitment. Through Ty’s unique style of inspiration and entertainment, he will bring new ideas and tangible skills that will leave your audience better equipped to lead.
People love stories. But more importantly stories engage emotion in people that causes them to respond, take action, adopt your ideas and buy your products. Ty has been described by audiences around the world as a master storyteller, and in this program Ty teaches the art of storytelling as a key communication and influence strategy, covering the mindset, skillset and toolset to be an effective storyteller. Having built a $20 Million business while still in his twenties, Ty has used the skillset of storytelling to sell tens of thousands of dollars in product as well as to inspire his own organization and thousands of audiences from stage.
Ty Bennett is a keynote speaker and industry expert who speaks on a wide range of topics such as The Psychology of Customer Service, Present Like A Pro, The Power of Storytelling, Partnership is the New Leadership, Follow The Leader: The Three C's That Compel People To Follow You and Facts Tell, Stories Sell: Selling Though Storytelliing. The estimated speaking fee range to book Ty Bennett for your event is $10,000 - $20,000. Ty Bennett generally travels from Salt Lake City, UT, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Allison Massari, Patrick Leroux, Patrick Galvin, Shep Hyken and Igor Beuker. Contact All American Speakers for ratings, reviews, videos and information on scheduling Ty Bennett for an upcoming live or virtual event.
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