Dan Heath

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5 out of 5

Bestselling Author, Senior Fellow at Duke University, Entrepreneur

Travels From Travels From:
Durham, NC, USA
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Speaker profile last updated by AAE Talent Team on 03/06/2025.

Dan Heath Speaking Topics

  • Reset: How to Change What’s Not Working

    In this talk, drawing from his book RESET, Heath unpacks a simple framework for getting unstuck and making the changes that matter. What if we could unlock forward movement without the need for more resources? The same people, the same assets … but dramatically better results.

    Yesterday, we were stuck. Today, we reset.

  • Creating Moments That Matter

    Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter. Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement. But these discussions have been dominated by a focus on fixing problems (what Dan Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.

    How do you build peaks for the people you care about? In this talk, drawing from his forthcoming book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.

  • Leading a Switch

    Why do some big changes happen easily while many small changes prove impossible? The answer hinges on some of the most fascinating findings in psychology. Our mind is divided into two different systems—an analytical mind and an emotional mind—that are often in conflict, particularly in situations of change. Building on this research, and based on the book, Switch, which spent 47 weeks on the New York Times best-seller list, Dan will reveal a simple, three-part framework that will help you change things in tough times.

    All of us have things we want to change—in our families, our businesses, and our communities. Our goal might be as simple as losing a few pounds or as complex as changing the culture of an organization. Where do you start? And what do you do when you face resistance? This session is a must for any change leader who is struggling to make progress. Dan’s talk will give leaders the specific tools—and the inspiration—they need to make change happen.

  • UPSTREAM: The Quest to Solve Problems Before They Happen

    So often in our organizations and communities, we fall into a cycle of reaction. A problem happens, and we respond. We fight fires. We contend with emergencies. Researchers call this "tunneling": We don't see the big picture, and we don't think about the future, we just keep pushing forward from one crisis to the next. What if instead we could shift our energies upstream -- uncovering and addressing the source of those problems?

    In this talk, Heath will reveal how some leaders have learned to spot problems in advance: There's a school district that can predict which students will drop out -- 4 years before graduation. There's an internet service company that can predict which customers are likely to cancel their subscriptions -- as early as two weeks after they sign up! When we shift from downstream response to upstream planning, it can cause miracles: One company eliminated 25 million customer support calls by asking, "How can we make sure our customers never need to call us?" And one nation in Europe has almost eliminated teenage substance abuse by asking, "How can we create a teenage culture that offers such compelling sober activities that teens simply don't feel like drinking or doing drugs?"

    Heath will share the three forces that push us downstream, as well as the powerful levers we can use to start preventing problems before they happen.

Dan Heath Videos

  • Dan Heath On How You Can Solve Problems Before They Happen ...
    So many of us constantly fighting fires, both at work and in life. What if instead of fighting these fires we could find a way to keep them ...
  • Dan Heath: UPSTREAM Heroes - YouTube
    Preorder UPSTREAM by Dan Heath now: - Amazon: https://www.amazon.com/Upstream-Quest-Problems-Before-Happen/dp/1982134720/- Audible: ...
  • Dan Heath: The New Employee First Day Experience - YouTube
    Dan Heath: The New Employee First Day Experience. 10,034 views10K views. Dec 9, 2019. Like. Dislike. Share. Save. Heath Brothers.

Dan Heath Books

  • Reset: How to Change What's Not Working
    Reset: How to Change What's Not Working
  • Upstream: The Quest to Solve Problems Before They Happen
    Upstream: The Quest to Solve Problems Before They Happen
  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
    The Power of Moments: Why Certain Experiences Have Extraordinary Impact
  • Switch: How to Change Things When Change Is Hard
    Switch: How to Change Things When Change Is Hard
  • Made to Stick: Why Some Ideas Survive and Others Die
    Made to Stick: Why Some Ideas Survive and Others Die

Speaker Lists Featuring Dan Heath

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    Dan Heath generally travels from Durham, NC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Dan Heath is a keynote speaker and industry expert who speaks on a wide range of topics such as Reset: How to Change What’s Not Working, Creating Moments That Matter, Leading a Switch and UPSTREAM: The Quest to Solve Problems Before They Happen. The estimated speaking fee range to book Dan Heath for your event is available upon request. Dan Heath generally travels from Durham, NC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Daymond John, Cassandra Worthy, Shawn Achor, Liz Wiseman and Robert Cialdini. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Heath for an upcoming live or virtual event.

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