Nick Sarillo

Nick Sarillo Speaking Topics

• Millennials and GenZ CAN Be the Best Leaders: How to Benefit From Your Youngest Employees

  Millennials and Gen Z (under the age of 19) has brought unique workforce opportunities. They expect to “feel” heard and want a spot at the table. They expect to be mentored and recognized. At Nick’s Pizza & Pubs restaurants, millennials lead the way – not only do they represent more than 70% of the workforce, they are great leaders and strongly contribute to the bottom line. Nick’s operates a “Business as a School” with processes based on company purpose and values for hiring, onboarding/training, feedback, recognition and more. Come and learn how you too can successfully integrate millennials into your workforce.

  As a result of participating in this program, participants will be able to:

  • Use their company’s purpose and values to give a sense of “why” and connect employees to their work.
  • Increase the value of their team by cross training and providing a clear process for solving issues.
  • Motivate and hold employees accountable using Nick’s Trust-and-Track Leadership style.
  • Tap into their employee’s full potential by giving them a clear path of development.

  Perfect Audience: Entrepreneurs, retailers, business owners, corporate leaders who believe in their people and want to learn how to rally their team to achieve more innovation and better fiscal performance.

  Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

• Trust & Track Leadership™: A Proven Method For Achieving Purpose And Profitability

  Today’s ever-changing business environment requires a new type of leader to be more effective in the way we communicate and develop our people. In this session, be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership™ movement. The restaurant industry is known for having 150-200 percent employee turnover rates. With almost 200 team members, Nick’s Pizza & Pub maintains less than a 25 percent turnover annually. How can that be? Being a Trust and Track Leader means operating in an environment of trust and having the ability to lead company culture, not just tell people what to do. Using real life experiences, Nick shares how to create a meaningful place to work where leaders are coaches that build and inspire their team.

  As a result of participating in this program, participants will be able to:

  • Implement a “Recognize the positive” (over the wrong or off) behavior to support building and retaining team members.
  • Take home coaching tools, such as the “certification feedback loop” form, that they can implement immediately to be a better coach.
  • Surrender the old perception of “boss and micro manager” and become a high-performing servant leader operating in an environment of trust and open communication.
  • Understand how to make employees feel “accepted, supported, and successful” through onboarding, training and celebrations.

  Perfect Audience: Entrepreneurs, business owners, association or corporate leaders who believe in their people and want to learn how to inspire their team to achieve more innovation and better fiscal performance.

  Program Format: 45 • 75 minute keynote. (For something different, please note that Nick does offer a full day customized University program that includes sessions with his leadership team and time in his restaurants.)

Customer Loyalty: A Family Recipe For Success

Have you ever tipped your server a $1000 for a $35 restaurant bill? At Nick’s Pizza and Pub restaurants this has happened four times. Nick Sarillo’s compelling and surreal “It’s A Wonderful Life” story about an everyday business that was able to rally and unite an entire community serves as a great example of how clearly defining your company’s purpose and values can create a world-class culture of customer service in any organization and any industry. Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick’s, the word “customer” is actually not part of the language; instead the goal is to create meaningful “guests” relationships and experiences that go beyond a single monetary transaction. Similarly, Nick’s does not have a “staff” hired to perform mind-numbing tasks. Instead Nick’s dynamic “team” of leaders work together as a dedicated family, utilizing their purpose and set of values to find solutions on their own. In this session, gain Nick’s real-life examples of how to set your team up for success and provide “Unforgettable Guest Experiences.”

After attending this session, attendees will:

• Be able to specifically define what A+ service is for their company.
• Have an “Art & Science” process and tool for defining which elements of any given task are non-negotiable and which may vary based on an employee’s performance.
• Make use of five techniques for creating, training and measuring unforgettable customer experiences.
• Employ an effective training system that measures performance every day as well as recognizes and rewards milestones.

Perfect Audience: Entrepreneurs, retailers, business owners, association or corporate leaders who want to build a culture of world class customer service by engaging their team members in company results. Retailers and companies looking to provide customer service training for their employees.

Program Format: 45 • 60 minute Keynote to a 75 – 90 minute workshop.