Speaker profile last updated by AAE Talent Team on 06/22/2024.
Are complaining customers a liability or an asset? Dr. Winch unpacks the psychology behind complaining behavior and provides an exciting new perspective on complaining customers as a company’s biggest asset. Customer complaints contain a treasure trove of valuable information and complaining customers can be turned into a company’s biggest fans. A talk that reveals how companies and organizations can leverage customer complaints to reduce customer attrition, increase customer loyalty, improve products and systems, and boost the company’s bottom line.
Dr. Winch pulls back the veil on the surprising ways common psychological experiences negatively impact our productivity, motivation, creativity, and overall functioning in our professional lives. He provides insights, techniques, and tools to overcome their destructive affects, identify blind spots, manage stress and distress, and create a happier, healthier and more productive workplace.
We all know how to treat physical injuries like cuts and scrapes when we sustain them but we ignore everyday psychological wounds such as rejection, failure, loneliness, guilt, and rumination. Psychological wounds can also get ‘infected’ and they impact our lives in unexpected and detrimental ways. Dr. Winch shares the science of treating psychological injuries and reveals how to boost our emotional and physical health, improve our functioning, increase our emotional resilience, and turbo-charge our life satisfaction.
Guy Winch pulls back the veil on the many surprising ways common psychological experiences such as failure, rejection, and brooding, impact our how we feel, behave, and especially, how we think. His highly entertaining use of cutting edge science and real life scenarios provide insights that are at once shocking, compelling, as well as highly applicable to both the workplace and everyday life. Audiences gain huge insights into how they operate and think, and gain tools that allow them to identify blind spots and destructive habits they had no idea they possessed. Dr. Winch then provides them easy-to-apply tools that have a powerful, immediate and dramatic impact on both their work and their personal lives. Audiences leave his talk feeling truly transformed, better armed for life, more emotionally resilient, and more productive and successful in the workplace.
Guy Winch uses humorous anecdotes and real life scenarios to illustrate the powerful, surprising and often shocking ways in which our complaining psychology influences our lives and relationships. The ability to complain effectively about the frustrations of daily life and to get satisfying resolutions when doing so is a crucial life skill. Yet, it is one with which the vast majority of people struggle, both in their personal and work lives and especially in their relationships. Dr. Winch breaks down psychological concepts into simple and practical steps that leave audiences feeling highly entertained and personally empowered to tackle dissatisfactions in their lives and their relationships and to get the results they want.
Guy Winch teaches business leaders, executives and managers how to use complaining psychology to turn unhappy customers into loyal fans that will enhance their reputations, their brands, and their bottom lines. A highly entertaining keynote speaker, he brings fresh, surprising and compelling insights that audiences members find both fascinating and immediately applicable to their work. Armed with fresh perspectives and practical tools, people leave his talks feeling enlightened, invigorated and empowered.
Guy Winch is a keynote speaker and industry expert who speaks on a wide range of topics such as How Complaining Customers Can Boost Your Company’s Bottom Line, Improving Emotional Health in Companies and Organizations, How to Practice Emotional First Aid, The Surprising Ways Common Psychological Injuries Are Holding You Back and How to Overcome Them, How Our Complaining Psychology Affects Our Lives and Relationships and How to Leverage Complaining Psychology to Turn Your Unhappiest Customers into Loyal Fans. The estimated speaking fee range to book Guy Winch for your event is $10,000 - $20,000. Guy Winch generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Susan Cain, Daniel Gilbert, Dan Ariely, Dr. 1Drea Pennington Wasio and Dr. Christian Conte. Contact All American Speakers for ratings, reviews, videos and information on scheduling Guy Winch for an upcoming live or virtual event.
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