Lior Arussy

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5 out of 5

Customer Experience Expert, Founder of Strativity Group, Author

Travels From Travels From:
New York, NY, USA
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Lior Arussy Biography

One of the world's leading authorities on customer experience, Lior Arussy is an experienced change practitioner, founder of design and transformation firm Strativity Group, and author. Recognized globally for his expertise in customer-centric transformation and employee engagement, Arussy has significantly influenced the field of customer experience with his innovative methodologies.

Before establishing Strativity Group, Arussy held executive roles at companies such as Hewlett-Packard. He has improved customer satisfaction for top brands including Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, University of Pennsylvania, and Johnson & Johnson. His strategies have led to remarkable corporate achievements like helping Mercedes Benz secure the number 1 position in customer satisfaction and assisting a European logistics corporation in jumping from 3% to 44% annual organic growth in just two years.

Arussy has earned multiple accolades for his professional contributions. He received the 2015 SmartCEO Circle of Excellence Award and the 2015 "Influential Leaders" award by CRM Magazine. He was also named the #2 Top Global Guru in Customer Service by Global Gurus. Consulting Magazine recognized Strativity as "A Small Jewel" in 2017 and one of the fastest growing for the past three years, while Strativity also made the Inc. 5000 Honor Roll for being listed among the fastest growing private companies for five or more consecutive years.

Arussy is a prolific author with eight books to his name, including "Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future" (May 2018, Simon & Schuster), and "Exceptionalize it!" (2015), which has sold over 30,000 copies. He has also published over 300 articles in prestigious publications, including the Harvard Business Review. His insights and methodologies have been featured in major media outlets like MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, and Fast Company.

Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management. Residing in New Jersey with his wife and five children, he enjoys exploring new cultures, having traveled 2.6 million miles on United, sampling fine chocolates, and collecting Swiss watches.

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Speaker profile last updated by AAE Talent Team on 04/11/2024.

Lior Arussy Speaking Topics

  • Strategic Opportunities Assessment (Web Based Program)

    While the crisis provides threats to established business models, it give rise to new opportunities. This 120 minutes session is designed to assess the emerging opportunities and chart a new path forward in experimenting with those new opportunities leveraging the organization’s strengths.

  • Survive or Thrive – The Choice is yours (Web Based Program)

    While Covid19 is unprecedented, we cant act as it is such. The rare and the few will emerge from this crisis thriving and not surviving. Using the Future Ready methods I established in Next Is Now (2018) this 60 minutes session enable employees and leaders to rethink their response to the crisis and provide with tools to LIVE through the crisis and make it meaningful as oppose to a passive event.

  • Culture as a platform for exceptional performance Or “what actions do your culture drive?”

    For many people culture is an enigma. We all talk about it and few can fully understand and gasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fully potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drive performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.

  • Change Resilience – The New Core Competence Or “why do we fear change so much (and deny that we do)?”

    Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next, will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.

  • Fusion of digital and human experiences Or “what would we all do when digital take over?”

    What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer• organization relationships.

  • Customer experience as an engine for growth or “Do You Really Love your customers?”

    While most organizations pursues a customer strategy, few actually maximize the financial benefits. How to create and execute a profitable customer strategy is the focal point of this keynote. Based on real life experience, we will explore the success (and some failures) of leading brands in their pursuit of profitable, lasting customer relationships.

Lior Arussy Videos

  • Lior Arussy Mobilizing Employees to Create Exceptional Experiences
    Lior Arussy Speaker: Lior Arussy is one of the world's leading consultants on customer experience and customer centric transformation.
  • Accelerating Change and Driving Results - Lior Arussy - YouTube
    The Disruptive Age, the Entrepreneurial Age, the Digital Age: whatever we call it, we are undergoing a period of radical change in traditional ...
  • Lior Arussy - Customer Experience Management - YouTube
    Eagles Talent Speakers Bureau proudly presents Lior Arussy- http://www. eaglestalent.com/Lior-Arussy One of the world's leading consultants ...

Lior Arussy Books

  • Next Is Now: 5 Steps for Embracing Change―Building a Business that Thrives into the Future
    Next Is Now: 5 Steps for Embracing Change―Building a Business that Thrives into the Future
  • Exceptionalize It!
    Exceptionalize It!
  • Customer Experience Strategy - The Complete Guide From Innovation to Execution
    Customer Experience Strategy - The Complete Guide From Innovation to Execution
  • Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
    Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
  • Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers
    Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers
  • Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
    Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!

FAQs on booking Lior Arussy

  • How do I book Lior Arussy to speak at my event?

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    Speaking fees for Lior Arussy, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Lior Arussy are for live events and for virtual events. For the most current speaking fee to hire Lior Arussy, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Lior Arussy speak about?

    Lior Arussy is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Leadership, Consulting, Customer Experience, Innovation, Sales, Virtual.
  • Where does Lior Arussy travel from?

    Lior Arussy generally travels from New York, NY, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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    AAE Speakers Bureau has successfully booked keynote speakers like Lior Arussy for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Lior Arussy for your next private or corporate function.
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Lior Arussy is a keynote speaker and industry expert who speaks on a wide range of topics such as Strategic Opportunities Assessment (Web Based Program), Survive or Thrive – The Choice is yours (Web Based Program), Culture as a platform for exceptional performance Or “what actions do your culture drive?”, Change Resilience – The New Core Competence Or “why do we fear change so much (and deny that we do)?”, Fusion of digital and human experiences Or “what would we all do when digital take over?” and Customer experience as an engine for growth or “Do You Really Love your customers?”. The estimated speaking fee range to book Lior Arussy for your event is $10,000 - $20,000. Lior Arussy generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Anthony "AB" Bourke, Don Peppers, Doug Lipp, Michael Bergdahl and Robert Kriegel. Contact All American Speakers for ratings, reviews, videos and information on scheduling Lior Arussy for an upcoming live or virtual event.

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