Frances Frei

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5 out of 5

Professor of Technology & Operations Management at Harvard Business School

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Boston, MA, USA
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Speaker profile last updated by AAE Talent Team on 02/18/2025.

Frances Frei Speaking Topics

  • Building (and Rebuilding) Trust

    Trust is the foundation for everything we do, says Harvard Business School’s Frances Frei. “If we can learn to trust one another more, we can have unprecedented human progress,” she says.But what do we do when trust is broken? At companies, there are many reasons why the foundation of trust ruptures – a data breach, a CEO caught publicly disparaging an employee, a culture of bias and discrimination, and even a technological error that costs a human life. All of these things were happening at Uber, when Frei was brought on to its leadership team to help. In her talk on the art of building (and rebuilding) trust, Frei gives audiences a positive and practical breakdown of the steps companies and leaders need to take in order to be successful – using her time at the ride-hailing company as a critical example.But, before you can solve the problem of broken trust, Frei says, you must first understand how trust works and which components you need to work on – be it logic, empathy, or authenticity.

  • Increasing Influence

    Frances Frei believes everyone has a superpower that can be used for good.That is, when it’s harnessed correctly.In Frei’s work with numerous organizations, covering various industries, one very clear pattern has emerged. Change makers, organization builders, and corporate fire starters are unintentionally limiting themselves in their efforts to become exceptional leaders. As a result, companies aren’t getting the best from their people.Frei wants top-level executives – and their teams – to stop holding themselves back. Leaders too many times try to go it alone. But, leadership is a team sport, says Frei. To have real and lasting influence, you need to work tirelessly to create the conditions for everyone to thrive.Frei shares with audiences her high-impact guidance for how best to lead – not just manage – in order to help others unlock the greatness in themselves.

  • Uncommon Service

    The primary driver of our economy is no longer what we make, but how we serve each other, says Frances Frei. But, most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. In her book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Frei argues that – despite the fact that we are all born with an innate desire to help each other – it’s not enough for companies to simply demand service excellence from employees.Service needs to be tightly weaved into corporate culture, organizational design, and every core decision that’s made.With audiences, Frei makes a powerful case for rethinking the organizational approach to the service – using it as a competitive weapon, instead of a damage-control function, to ultimately increase profitability, satisfaction, and strategic differentiation.

Frances Frei Videos

  • A Leadership Conversation with Harvard Professor Frances Frei
    I had a delightful conversation with Willy Walker as part of the Walker Webcast series. The hour flew by for me. As that might not be the case for...
  • Frances Frei & Anne Morriss on The Power of Trust and Maximizing ...
  • Frances Frei, Harvard Business School Professor

Frances Frei Books

  • Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems
    Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems
  • Unleashed: The Unapologetic Leader's Guide To Empowering Everyone Around You
    Unleashed: The Unapologetic Leader's Guide To Empowering Everyone Around You
  • Uncommon Service: How to Win by Putting Customers at the Core of Your Business
    Uncommon Service: How to Win by Putting Customers at the Core of Your Business

FAQs on booking Frances Frei

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  • What topics does Frances Frei speak about?

  • Where does Frances Frei travel from?

    Frances Frei generally travels from Boston, MA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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    AAE Speakers Bureau has successfully booked keynote speakers like Frances Frei for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Frances Frei for your next private or corporate function.
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Frances Frei is a keynote speaker and industry expert who speaks on a wide range of topics such as Building (and Rebuilding) Trust, Increasing Influence and Uncommon Service. The estimated speaking fee range to book Frances Frei for your event is $100,000 - $200,000. Frances Frei generally travels from Boston, MA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Liz Wiseman, Patrick Lencioni, Erica Dhawan, Daymond John and Sara Blakely. Contact All American Speakers for ratings, reviews, videos and information on scheduling Frances Frei for an upcoming live or virtual event.

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