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Bruce Himelstein

Brand Marketing Expert, Customer Experience Thought Leader & Chief Marketing Officer of Ritz Carlton

Bruce Himelstein
Travels From Travels From:
Florida, USA
Speaking Fee Speaking Fee:
Live Event: $20,000 - $30,000
Virtual Event: $10,000 - $20,000
More Fee Info
Categories Categories:
Categories Categories:
Business, Celebrity Chef, Culture, Customer Experience, Food & Beverage, Innovation, Leadership
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Bruce Himelstein Biography

Recognized as "One of The Top 25 Most Extraordinary Minds in Sales & Marketing" by The Hospitality Sales & Marketing Association International (HSMAI), Bruce Himelstein has transformed multi-billion-dollar companies into game-changing industry innovators.

During his illustrious career, Himelstein has been credited with leading some of the travel/hospitality industry’s most prestigious brands into the new era, including Loews Hotels, The Ritz-Carlton, and Oceana Cruises. As Corporate Vice President of Sales and Marketing for The Ritz-Carlton Hotel Company, he successfully implemented the renewal and transformation of the trusted luxury brand with his groundbreaking "Blow The Dust Off The Lion and Crown" campaign. This campaign effectively reinforced the hotel’s prestigious appeal to longtime clientele while opening up a whole new market by attracting a new generation of guests to the global brand. Himelstein and this campaign are featured prominently in Joseph Michelli’s New York Times bestseller, "The New Gold Standard."

An inductee into the American Marketing Association Hall of Fame, Himelstein also sits on many prominent industry boards, including the Luxury Institute Advisory Board. Additionally, he has served on the Hospital Governing Board of Directors and has expertise in integrating customer service principles from the hospitality industry into healthcare and other sectors. He participates in interviews such as those with the Wharton Business School on XM Sirius radio and as a part of Forbes’ CMO Series. Recognized for his ability to identify and implement strategies to maintain relevance in today's rapidly evolving business world, Himelstein delivers valuable insight to help marketers, corporate executives, and diverse organizations in any industry build and maintain a successful brand, develop a culture of successful service, and efficiently harness talent to effectively foster innovation.

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Speaker profile last updated by AAE Talent Team on 04/18/2024.

Bruce Himelstein Speaking Topics

  • Take your work seriously, not yourself!

    Bruce Himelstein’s leadership experience and style have propelled his career from Bellman to Chief Marketing Officer of a Global, iconic Brand….The Ritz-Carlton.

    He shares his learning’s from what produces positive results, focused individuals, and team dynamics. Leadership is about resiliency and no fear of change. “ He crushes the myth….”We don’t do that here” and offers personal examples from his vast experience.

    As a Leader, what type of role model do you want to be? Bruce will show you!

  • "If you don’t change, you die!"

    Bruce has lived through numerous changes in his award-winning career and shares examples of what to expect. Change disrupts an organization but it never has to be painful. We know change is inevitable, but a strong culture and focused communication strategy can navigate the shifts.

    Think UBER, TripAdvisor, Minute Clinic…..these are examples of a major change not only in an organization but entire segments of business. Bruce articulates the needs of a team to see it through.

  • Customer Service IS your Brand

    We all come to expect it, but very few organizations embrace the strategy. As Bruce Led the Ritz-Carlton Brand, customer service was squarely in the center of all strategies. Learn the secrets on unleashing a powerful method to transform your team to be more customer centric

  • How does your brand stack up? How can it be better?

    Everything your organization does, adds or detracts from your Brand equity. Himelstein shares his experience from his days at Marriott, Ritz-Carlton and Loews Hotels. Bringing the firewalls down within your organization actually strengthens your Brand and increases your share of the market. Be clear on who you are for the internal AND external customer. Himelstein will share his Board room presentations to accomplish this goal!

  • Patient Experience: The Intersection Of Hospitality & Healthcare

    Bruce Himelstein has been involved with the hospitality industry serving as a top executive for the Ritz-Carlton brand. As the Chief Marketing Officer, Bruce was in charge of building one of the largest luxury brands in the world. With his findings, Bruce is one of the few people that can speak about the subject of how the Healthcare system can be improved by the customer service in the hospitality industry. As one of the leading innovators of the hospitality industry, he is able to implement strategies that carry over into other sectors that develop a winning culture.

    – Lakeview Health Board Member – SVP of Marriotts Senior Living Division – Served On Hospital Governing Board of Directors

    He’ll bring your audiences on the inside on how Ritz-Carlton’s Customer Service principles will benefit the Healthcare industry.

Bruce Himelstein Videos

  • Speaker Bruce Himelstein - Expert in Professional Wellbeing
    Speaker Bruce Himelstein - Expert in Professional Wellbeing
    Recognized as one of today's foremost sales and marketing innovators, Bruce Himelstein is credited with leading the revitalization of the The...
  • Bruce Himelstein Keynote
    Bruce Himelstein Keynote
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FAQs on booking Bruce Himelstein

  • How do I book Bruce Himelstein to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Bruce Himelstein for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Bruce Himelstein, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Bruce Himelstein or any other speaker of your choice.

  • What are the speaker fees for Bruce Himelstein

    Speaking fees for Bruce Himelstein, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Bruce Himelstein are for live events and for virtual events. For the most current speaking fee to hire Bruce Himelstein, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

  • What topics does Bruce Himelstein speak about?

    Bruce Himelstein is a keynote speaker and industry expert whose speaking topics include Business, Celebrity Chef, Culture, Customer Experience, Food & Beverage, Innovation, Leadership.

  • Where does Bruce Himelstein travel from?

    Bruce Himelstein generally travels from Florida, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

  • Who is Bruce Himelstein’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Bruce Himelstein for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Bruce Himelstein for your next private or corporate function.

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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Bruce Himelstein or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

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    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Bruce Himelstein is a keynote speaker and industry expert who speaks on a wide range of topics such as Take your work seriously, not yourself!, "If you don’t change, you die!", Customer Service IS your Brand, How does your brand stack up? How can it be better? and Patient Experience: The Intersection Of Hospitality & Healthcare. The estimated speaking fee range to book Bruce Himelstein for your event is $20,000 - $30,000. Bruce Himelstein generally travels from FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Daymond John, Horst Schulze, Dr. Jackie Freiberg, Maryam Banikarim and Gary Bradt, PhD. Contact All American Speakers for ratings, reviews, videos and information on scheduling Bruce Himelstein for an upcoming live or virtual event.

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