Speaker profile last updated by AAE Talent Team on 10/01/2024.
It’s almost impossible to work at camp and not come in contact with a volunteer. They can be fellow staff, board members, well-meaning donors or day-workers. How you work with, get-along and interact with them can make your summer nice and smooth or nightmarish. The wrong interaction can even cost you your job.
Learn how to identify, communicate and effectively respond to a variety of volunteer situations.
This session is designed for Camp Staff
Who is your customer? Many say it's the camper who has a wonderful time at camp and wants to come back. The happy camper is actually the result of a successful SALE to the real customer ... the Camp Parent. Who signs-up the camper, who compares camps and makes the final decision, and most importantly, who writes the check to send their child to camp? This session will focus on how you deliver your message to your customer and how to attract NEW customers; aka PARENTS.
Communication strategies and often overlooked loopholes will also be discussed.
Camp staff dynamics include friends who are now supervisors and multi-year relationships that carry-on far beyond camp. Terminating employment of a camp-friend is akin to kicking a family member out of the house.
In addition to common best practices, this session will explore ways to make a very difficult situation a bit smoother, including how to identify challenges, documentation methods and ways to break-the-bad-news.
Done properly, this can be an excellent growth opportunity for all involved.
In all things, it's harder to build than to destroy. Building a good reputation requires effort, patience, and time. Destroying a good reputation only requires a single moment's misstep. The secret to building a good reputation? Become a person who deserves one.
This session will impart grown-up attitudes and behaviors to camp staff to drive home the fact that they are, (now and forever), your Camp Staff.
Do you report to a volunteer Board of Directors? Do you work with volunteer committees and advisory boards? Are you prevented from taking action until you get their blessing or directive? Does it take forever?
This session will cover a variety of challenges camps encounter when working with volunteers, including alumni, well-meaning donors and those with a personal or hidden agenda.
This session is designed for Owners & Directors
Michael Jacobus is a keynote speaker and industry expert who speaks on a wide range of topics such as Navigating the Volunteer Jungle, Think Like A Parent, HR Issues- "How to Fire a Friend", Reputation Repair, Volunteer Relations and Leadership. The estimated speaking fee range to book Michael Jacobus for your event is $5,000 - $10,000. Michael Jacobus generally travels from Orange, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Jonah Edelman, Liz Wiseman, B. Gentry Lee, Meagan Johnson and Michael Pantalon, Ph.D.. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael Jacobus for an upcoming live or virtual event.
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