Kerry Bodine

Customer Experience Expert, Author, Human-Centered Design Specialist

Travels From Travels From:
San Francisco, CA, USA
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Kerry Bodine Biography

With expertise in human-centered design, marketing, branding, and customer experience, Kerry Bodine founded the independent consultancy Bodine & Co. in 2014. Her firm collaborates with executives to co-create innovative products, services, and experiences that define their companies’ futures. Kerry is the author of "Outside In: The Power of Putting Customers at the Center of Your Business," a book that guides business leaders to appreciate the financial benefits of exceptional customer experiences and the organizational adjustments required to achieve them.

Kerry spent seven years at Forrester Research, where she was vice president and principal analyst within the customer experience practice. During her tenure, she led research on customer experience design and innovation and developed influential models including the customer experience ecosystem framework. This framework assists organizations in diagnosing and resolving customer issues at their roots.

Kerry holds a master’s degree in human-computer interaction from Carnegie Mellon University. She has an extensive background in consumer research, having managed teams and overseen the design of websites, mobile apps, and branded social networks. Kerry also has experience in designing interfaces for wearable devices and robots, and developed a web-based social shopping prototype for AT&T Bell Labs in 1995. Her ideas, analysis, and opinions are regularly featured in publications like The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, USA Today, and Advertising Age. As a sought-after keynote speaker, Kerry addresses global audiences at customer experience, design, and marketing conferences, sharing insights into innovative customer experience trends, the alignment of brand promises with customer expectations, and strategies for enhancing customer satisfaction through improved service journeys.

Kerry Bodine Videos

  • A talk with Kerry Bodine - Service Design Award 2020
    Kerry Bodine is once again Head of Jury for the Service Design Award 2020 and we could not be more thrilled. She joined us recently for an online...
  • CS100 Summit 2019 - Kerry Bodine - The Path To Profitable
    Join Kerry Bodine, customer experience expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, ...
  • Kerry Bodine: From Product Management to Journey Management
    In this talk, Kerry Bodine will share her recent research into this role, including the key similarities and differences between journey management...

Kerry Bodine Books

  • Outside In: The Power Of Putting Customers At The Center Of Your Business
    Outside In: The Power Of Putting Customers At The Center Of Your Business

FAQs on booking Kerry Bodine

  • How do I book Kerry Bodine to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Kerry Bodine for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Kerry Bodine, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Kerry Bodine or any other speaker of your choice.
  • What are the speaker fees for Kerry Bodine

    Speaking fees for Kerry Bodine, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Kerry Bodine are for live events and for virtual events. For the most current speaking fee to hire Kerry Bodine, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Kerry Bodine speak about?

    Kerry Bodine is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Growth, Business Leadership, Computer Science, Customer Experience, Marketing, Social Media.
  • Where does Kerry Bodine travel from?

    Kerry Bodine generally travels from San Francisco, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Kerry Bodine’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Kerry Bodine for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Kerry Bodine for your next private or corporate function.
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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Kerry Bodine or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Kerry Bodine is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Kerry Bodine for your event is available upon request. Kerry Bodine generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Don Peppers, Peter Shankman, Jeanne Bliss and Nick Webb. Contact All American Speakers for ratings, reviews, videos and information on scheduling Kerry Bodine for an upcoming live or virtual event.

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