Speaker profile last updated by AAE Talent Team on 09/02/2024.
When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING. Your team members deserve to know that an investment OF themselves is an investment IN themselves.
It is not always easy to convey this message and convince your staff that "great service serves the server first."
Let me Louie it for you.
Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day, let's illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives.
When a WOW moment in customer service occurs, it doesn't happen only for the customer; it occurs for both simultaneously. Inspiring your team to make that connection is the single greatest tool for maintaining a culture of service excellence. It has been Louie's pleasure to re-ignite the passion for service excellence with bankers, nurses, claims adjusters, and casino workers, just to name a few.
This power talk explores what a WOW moment looks, sounds, and feels like and why delivering it is good for everyone involved.
Every participant will come to understand that every customer interaction is an opportunity to define not just what they're willing to do but also who they are.
ALL organizations constantly engage their internal and external customers in a narrative of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.
Since all of your team members tell a story with every transaction, shouldn't that be the story you want to convey to your customers? Every day? Every transaction?
For over 40 years, Louie has appeared on radio, network television, film, stage, and in theme parks, as well as working with corporate trainers in medicine, retail, foods, manufacturing, automakers, and insurance companies, to name just a few. They are all, at their core, show business.
This is a lively and comedic talk that can be customized to your event and purpose.
This workshop is the perfect companion piece with the keynote, “SERVICE is a SUPERPOWER!” We further explore the delivery of “magical” service moments consistently through the use of ten basic skills.
Serving with INTENTION and serving with VISION are just two of the skills covered in this deep-dive into the practical application of the Disney service principles.
Participants will:
Aimed at leaders and managers tasked with modeling and inspiring service excellence, participants come away with a training template for sharing what they’ve learned back home.
Louie Gravance is a keynote speaker and industry expert who speaks on a wide range of topics such as Service is a Superpower, Creating Wow Service Moments and The Ten Skills of the Service Superhero. The estimated speaking fee range to book Louie Gravance for your event is $10,000 - $20,000. Louie Gravance generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Libby Gill, Dennis Snow, Dr. Jackie Freiberg, Doug Lipp and Jason Young. Contact All American Speakers for ratings, reviews, videos and information on scheduling Louie Gravance for an upcoming live or virtual event.
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