Tema Frank

Canadian Podcaster; Bestselling Author; Founder of Web Mystery Shoppers; Usability & Customer Experience (CX) Specialist

Travels From Travels From:
Edmonton, Canada
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Tema Frank Biography

Tema Frank is a customer experience (CX) expert, author, and podcaster with over three decades of experience in helping organizations improve their customer service and engagement. She is the founder of Web Mystery Shoppers Inc., one of the world’s first companies to conduct usability testing for websites. Through her work, she has helped clients across various industries enhance their online and offline customer experiences. She hosts the podcast, Frank Relations, centering on customer relations.

Frank's expertise extends to employee engagement, a critical component of customer service, where she advocates for aligning employee satisfaction with customer satisfaction to drive business success. She is also the author of the book "PeopleShock: The Path to Profits When Customers Rule," which explores how businesses can thrive by focusing on people—customers, employees, and leadership.

As a speaker, Frank is known for her engaging and insightful presentations, where she shares practical strategies and real-world examples of how companies can improve their customer experience and build lasting relationships with their customers. Her work has earned her recognition as a thought leader in the fields of customer experience and digital marketing.

In addition to her professional endeavors, Frank is actively involved in community initiatives and frequently contributes her expertise to various publications and podcasts. Her passion for customer service and her commitment to helping businesses succeed make her a respected figure in the industry.

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Speaker profile last updated by AAE Talent Team on 05/13/2024.

Tema Frank Speaking Topics

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories. • Why does this matter, to men and women? • What can be done to make workplaces better for women (& men)? • What does the data tell us? Why aren't great-looking policies working?

  • Leadership and Customer Experience in the Internet Era

    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:

    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

Tema Frank Videos

  • How to Utilize the Three P's of Profit
    Tema Frank is the author of PeopleShock: The Path to Profits When Customers Rule and, today, we're talking about how we should treat our customers,...

FAQs on booking Tema Frank

  • How do I book Tema Frank to speak at my event?

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  • What are the speaker fees for Tema Frank

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  • What topics does Tema Frank speak about?

  • Where does Tema Frank travel from?

    Tema Frank generally travels from Edmonton, Canada, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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    AAE Speakers Bureau has successfully booked keynote speakers like Tema Frank for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Tema Frank for your next private or corporate function.
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Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics such as Women's Equality in the Workplace: Why Aren't We There Yet?, Leadership and Customer Experience in the Internet Era and Customer Service in the Digital Era. The estimated speaking fee range to book Tema Frank for your event is available upon request. Tema Frank generally travels from EdmontonCanada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Jackie Freiberg, Liene Stevens, Gina Bianchini, Libby Gill and Carly Fiorina. Contact All American Speakers for ratings, reviews, videos and information on scheduling Tema Frank for an upcoming live or virtual event.

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