Speaker profile last updated by AAE Talent Team on 07/06/2024.
Mark’s keynote will explore the connections between Psychological Safety and Continuous Improvement, using examples from Toyota, KaiNexus, and other companies. Mark will explore how we can assess the current state of Psychological Safety in teams or across a broader organization. He’ll also discuss what leaders can do to help create conditions where employees feel safe enough to speak up about mistakes, problems, and improvement ideas. His latest book is titled The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
We all make mistakes, even the most successful people we know. Are people successful because they avoid mistakes or because they make sure to learn from them? Mark Graban thinks it’s the latter based on podcast conversations with corporate CEOs, athletes, entrepreneurs, and entertainers – and former Toyota employees.
Are we willing to admit mistakes to ourselves, let alone our colleagues, employees, or leaders? Do our organizations create a culture where it’s safe to talk about mistakes as a first step toward preventing future mistakes? Can we shift from blaming and shaming to building a culture of continuous improvement?
Successful organizations have learned how to engage everybody in improvement and innovation. That’s easier said than done when leaders and change agents have bad habits, including pushing change on others from the top down or from a position of expertise. Having the “right” solution to a problem or the “right” strategy for an organization means nothing if you can’t get alignment and buy-in from others. In this keynote, Mark Graban shares personal stories and practical strategies for shifting your approach to change, combining proven methods used in multiple industries.
Leaders are often caught between being short on time and having to make accurate assessments of performance. By using simple statistical methods, we can avoid overreacting to every up and down in our performance measures, though, saving time and reducing frustration by not asking for “special cause” explanations for data points that are essentially noise in the system. Mark Graban will share expert tactics for shifting leadership focus from the old standby of drilling into random metrics to instead using data points correctly to systematically improve overall performance for the long term.
As health systems are focusing more on a balanced set of improvement metrics from the front line to the boardroom, it's important that “data-driven” decision making is based on a statistically-valid view of performance metrics. Without the skills and mindsets discussed in this talk, leaders at all levels risk creating waste that's caused by overreacting to every fluctuation in performance. This talk describes a practical methodology for evaluating performance measures that allows organizations to ask the right questions and to focus on improvement in a way that best improves outcomes.
In this talk, Mark Graban humorously raises serious points. Why do organizations so frequently rely on posted signs, warnings, and “be careful” exhortations with employees? In this talk, Mark shares a light-hearted examination of these signs and leads a discussion on a better alternative: mistake-proofing. What are the types of mistake-proofing and how can they benefit any organization?
Mark Graban is a keynote speaker and industry expert who speaks on a wide range of topics such as Psychological Safety as a Foundation for Continuous Improvement, The Mistakes That Make Us… Better, When Being Right is the Wrong Strategy for Change, React Less and Improve More: Learning How to Distinguish Signal from Noise in Metrics, Measures of Success: From Data to Knowledge That Drives Improvement and Warning: Signs! From Cautionary Commands to Proactive Prevention. The estimated speaking fee range to book Mark Graban for your event is $10,000 - $20,000. Mark Graban generally travels from Cincinnati, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Joel Selanikio, Vince Poscente, Don Peppers, Daymond John and Adrian Gostick. Contact All American Speakers for ratings, reviews, videos and information on scheduling Mark Graban for an upcoming live or virtual event.
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