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Mark Graban

Consultant, Psychological Safety & Problem Solving;, Author of “The Mistakes That Make Us", “Measures of Success” and “Lean Hospitals.” Podcaster, & Senior Advisor to KaiNexus

Consultant, Psychological Safety & Problem Solving;, Author of “The Mistakes That Make Us", “Measures of Success” and “Lean Hospitals.” Podcaster, & Senior Advisor to KaiNexus

Travels From Travels From:
Cincinnati, OH, USA
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Mark Graban Biography

Mark Graban is an internationally-recognized consultant, author, professional speaker, podcaster, and entrepreneur. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.

He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working independently since 2010 and in partnership with other consulting groups, Graban enjoys working with organizations looking for better ways to improve, with leaders willing to lead that charge. Mark is also a Senior Advisor to the software company KaiNexus.

Graban's first book was "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement" and later co-authored “Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements." Both books received the Shingo Research Award.

He was the editor of the anthology "Practicing Lean." Graban wrote and published "Measures of Success: React Less, Lead Better, Improve More," and his most recent book is "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."

He is the founder and lead blogger and podcaster at LeanBlog.org, which started in January 2005.

Graban is a popular speaker at conferences and private healthcare meetings. He has spoken to and coached organizations across the U.S., in multiple provinces across Canada, and in other countries including Finland, Holland, Sweden, Japan, Thailand, and China.

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Speaker profile last updated by AAE Talent Team on 07/06/2024.

Mark Graban Speaking Topics

  • Psychological Safety as a Foundation for Continuous Improvement

    Mark’s keynote will explore the connections between Psychological Safety and Continuous Improvement, using examples from Toyota, KaiNexus, and other companies. Mark will explore how we can assess the current state of Psychological Safety in teams or across a broader organization. He’ll also discuss what leaders can do to help create conditions where employees feel safe enough to speak up about mistakes, problems, and improvement ideas. His latest book is titled The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.

  • The Mistakes That Make Us… Better

    We all make mistakes, even the most successful people we know. Are people successful because they avoid mistakes or because they make sure to learn from them? Mark Graban thinks it’s the latter based on podcast conversations with corporate CEOs, athletes, entrepreneurs, and entertainers – and former Toyota employees.

    Are we willing to admit mistakes to ourselves, let alone our colleagues, employees, or leaders? Do our organizations create a culture where it’s safe to talk about mistakes as a first step toward preventing future mistakes? Can we shift from blaming and shaming to building a culture of continuous improvement?

  • When Being Right is the Wrong Strategy for Change

    Successful organizations have learned how to engage everybody in improvement and innovation. That’s easier said than done when leaders and change agents have bad habits, including pushing change on others from the top down or from a position of expertise. Having the “right” solution to a problem or the “right” strategy for an organization means nothing if you can’t get alignment and buy-in from others. In this keynote, Mark Graban shares personal stories and practical strategies for shifting your approach to change, combining proven methods used in multiple industries.

  • React Less and Improve More: Learning How to Distinguish Signal from Noise in Metrics

    Leaders are often caught between being short on time and having to make accurate assessments of performance. By using simple statistical methods, we can avoid overreacting to every up and down in our performance measures, though, saving time and reducing frustration by not asking for “special cause” explanations for data points that are essentially noise in the system. Mark Graban will share expert tactics for shifting leadership focus from the old standby of drilling into random metrics to instead using data points correctly to systematically improve overall performance for the long term.

  • Measures of Success: From Data to Knowledge That Drives Improvement

    As health systems are focusing more on a balanced set of improvement metrics from the front line to the boardroom, it's important that “data-driven” decision making is based on a statistically-valid view of performance metrics. Without the skills and mindsets discussed in this talk, leaders at all levels risk creating waste that's caused by overreacting to every fluctuation in performance. This talk describes a practical methodology for evaluating performance measures that allows organizations to ask the right questions and to focus on improvement in a way that best improves outcomes.

  • Warning: Signs! From Cautionary Commands to Proactive Prevention

    In this talk, Mark Graban humorously raises serious points. Why do organizations so frequently rely on posted signs, warnings, and “be careful” exhortations with employees? In this talk, Mark shares a light-hearted examination of these signs and leads a discussion on a better alternative: mistake-proofing. What are the types of mistake-proofing and how can they benefit any organization?

Mark Graban Videos

  • Discover the Global Lean Summit 2024: Insights with Jared Thatcher
    Join Mark Graban as he chats with Jared Thatcher, the organizer of the upcoming Global Lean Summit 2024, taking place in Indiana from September 16 to...
  • Webinar: The Mistakes that Make us | Mark Graban
    Join the Shingo Institute for an engaging webinar as we explore the transformative power of cultivating a culture that learns from mistakes,...
  • Origin of Andon Cord: Mike Hoseus, Psychological Safety & Lean Leadership
    In this segment from Lean Blog Interviews Episode 508, Mike Hoseus, Executive Director of the Center for Quality People and Organizations, shares the...

Mark Graban Books

  • Practicing Lean: Learning How to Learn How to Get Better... Better
    Practicing Lean: Learning How to Learn How to Get Better... Better
  • The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation
    The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation
  • Measures of Success: React Less, Lead Better, Improve More
    Measures of Success: React Less, Lead Better, Improve More
  • Reflections from Lean Leaders: Transcripts from Podcast Interviews with Authors and Thought Leaders
    Reflections from Lean Leaders: Transcripts from Podcast Interviews with Authors and Thought Leaders
  • Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition
    Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition
  • Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements
    Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements

FAQs on booking Mark Graban

  • How do I book Mark Graban to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Mark Graban for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Mark Graban, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Mark Graban or any other speaker of your choice.
  • What are the speaker fees for Mark Graban

    Speaking fees for Mark Graban, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Mark Graban are for live events and for virtual events. For the most current speaking fee to hire Mark Graban, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Mark Graban speak about?

    Mark Graban is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Leadership, Data, Entrepreneurship, Health, Innovation, Leadership, Literary, Personal Growth, Psychology, Science, Technology, Virtual Speakers.
  • Where does Mark Graban travel from?

    Mark Graban generally travels from Cincinnati, OH, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Mark Graban’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Mark Graban for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Mark Graban for your next private or corporate function.
  • What is a full-service speaker booking agency?

    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Mark Graban or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
  • Why is AAE Speakers Bureau different from other booking agencies?

    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Mark Graban is a keynote speaker and industry expert who speaks on a wide range of topics such as Psychological Safety as a Foundation for Continuous Improvement, The Mistakes That Make Us… Better, When Being Right is the Wrong Strategy for Change, React Less and Improve More: Learning How to Distinguish Signal from Noise in Metrics, Measures of Success: From Data to Knowledge That Drives Improvement and Warning: Signs! From Cautionary Commands to Proactive Prevention. The estimated speaking fee range to book Mark Graban for your event is $10,000 - $20,000. Mark Graban generally travels from Cincinnati, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Joel Selanikio, Vince Poscente, Don Peppers, Daymond John and Adrian Gostick. Contact All American Speakers for ratings, reviews, videos and information on scheduling Mark Graban for an upcoming live or virtual event.

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