Speaker profile last updated by AAE Talent Team on 10/01/2024.
Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers lessons for anyone who has a customer.
How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.
Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience. Spector has studied, written about, and spoken on the topic of Nordstrom for 25 years. His unique access to the company has given him special insight into the Nordstrom culture.
Robert Spector is a keynote speaker and industry expert who speaks on a wide range of topics such as THE NORDSTROM WAY SURVIVAL GUIDE: Surviving and Thriving in the C-19 Universe, The Seattle Effect: Lessons from America’s Capital of Customer Service., Amazon: How it Became the World’s Most Disruptive and Dangerous Company and Becoming the Nordstrom of Your Industry. The estimated speaking fee range to book Robert Spector for your event is $10,000 - $20,000. Robert Spector generally travels from Bellingham, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Dennis Snow, Libby Gill, Eric Boles and Dr. Jackie Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Spector for an upcoming live or virtual event.
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