Brooke Billingsley

CEO of Perception Strategies, Healthcare Research Expert, Author

Travels From Travels From:
Indianapolis, IN, USA
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Brooke Billingsley Biography

Brooke Billingsley is the co-owner and CEO of Perception Strategies, Inc., which is not only a qualitative research firm but also the nation's largest healthcare mystery shopping company. With her leadership, the company earned a "Blue Chip Award" for business innovation in 2004. In addition to her responsibilities at Perception Strategies, she is also the CEO of Task To Touch, LLC, a company that creates healthcare e-learning videos available on Healthstream, where many of her observations as a healthcare researcher are transformed into professionally produced reenactments.

Billingsley’s expertise in customer service is well recognized, and she combines her personal experience as a cancer survivor with her professional insights to advocate for exceptional customer service in healthcare. She emphasizes the need for a cultural shift in customer service, rather than mere adherence to scripts and codes of conduct. Billingsley has developed her own frameworks for effective communication and customer service excellence, which includes the Six Key Levels: Commitment, Observation, Consistency, Hiring, Coaching, Recognition, and Praise. Her published work, co-authored with a colleague, "Turn Your Customer On: 23 Ways to Motivate Employees and Make Your Customers Love You," further underlines her authority in this field.

Throughout her career, Billingsley has been a motivational speaker, traveling across the U.S. since 1978. She addresses topics such as healthcare, customer service, communication, and personal growth. Her thought-provoking insights on patient experience and professional expertise have earned her features on "Good Morning America" and in "The Wall Street Journal", among other publications. Additionally, she dedicates time to volunteering with organizations like the Society for Healthcare Strategy and Market Development. Billingsley's commitment to both professional and personal development is also evident in her "God's Dream for Your Life Workshops," aimed at helping women realize and pursue their dreams.

BOOK Brooke Billingsley

Speaker profile last updated by AAE Talent Team on 10/26/2024.

Brooke Billingsley Speaking Topics

  • Discovering God's Dream for your Life

    • Visualizing your Dream through God's Eyes
    • Leaving your Comfort Zone
    • Sabotaging your Dream
    • Surrendering your Dream
    • Supporting your Dream
    • Thriving within God's Promises

  • Cracking the Communication Code

    We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Discover how to crack the code to effective communication by utilizing new tools.

  • The Perceptive Patient

    After 20 years of patient perception research, clinical deep dives, and ethnographic studies on poor performing hospital units, nothing could have prepared Brooke for her own emotional journey of navigating through a year and half of cancer treatment. She shares her story as a perceptive patient observing her care through the vulnerable eyes of someone who isn't in control.

    Brooke's inspiring stories rekindle the human spirit as she shares how her caregivers provided survival kindness, gentle gestures, and healing words.

  • Moving from Task To Touch

    Healthcare continues to search for the magic bullet to improve their patient experience, HCAHPS scores, and market share. Over the past three years, Brooke has had the privilege of sitting bedside with hundreds of patients across the country to better understand what their actual experience is compared to what the hospital thinks it is. Her team has been asked to observe bedside shift reports, hourly rounding, the practice of using the four P’s, and many other system wide initiatives that are task driven.

    Thousands of hours of interviews have shown that patients want a personal touch and a human connection with their caregiver that isn’t part of a new program outlined in a clever acronym. In this engaging presentation, Brooke will demonstrate how clinical supervisors, nursing directors and leadership distinguish themselves from a Task To Touch™ organization.

Brooke Billingsley Videos

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FAQs on booking Brooke Billingsley

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  • What are the speaker fees for Brooke Billingsley

    Speaking fees for Brooke Billingsley, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Brooke Billingsley are for live events and for virtual events. For the most current speaking fee to hire Brooke Billingsley, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Brooke Billingsley speak about?

    Brooke Billingsley is a keynote speaker and industry expert whose speaking topics include Christian, Communication, Customer Experience, Executive Leadership, Faith & Religion, Government, Health, Healthcare, Inspirational, Medicine.
  • Where does Brooke Billingsley travel from?

    Brooke Billingsley generally travels from Indianapolis, IN, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Brooke Billingsley’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Brooke Billingsley for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Brooke Billingsley for your next private or corporate function.
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Brooke Billingsley is a keynote speaker and industry expert who speaks on a wide range of topics such as Discovering God's Dream for your Life, Cracking the Communication Code, The Perceptive Patient and Moving from Task To Touch. The estimated speaking fee range to book Brooke Billingsley for your event is available upon request. Brooke Billingsley generally travels from Indianapolis, IN, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Gail Boudreaux, Elaine Sanchez, Sarita A. Mohanty, Toby Cosgrove and Jack Choi. Contact All American Speakers for ratings, reviews, videos and information on scheduling Brooke Billingsley for an upcoming live or virtual event.

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