Fred Reichheld

Creator of Net Promoter System, Author, Bain Fellow

Travels From Travels From:
Miami, FL, USA
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Fred Reichheld Biography

Fred Reichheld is the creator of the Net Promoter System, the founder of Bain & Company’s Loyalty Practice, and the author of several books including the New York Times bestseller "The Ultimate Question 2.0." He also penned "The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value," "Loyalty Rules! How Today’s Leaders Build Lasting Relationships," and "The Ultimate Question: Driving Good Profits and True Growth."

Currently serving as a Bain Fellow and senior advisory partner at Bain, Reichheld has been with the firm since 1977. He is recognized for his significant contributions to business strategy, particularly in the areas of customer and employee loyalty. His work has been extensively featured in publications such as the Wall Street Journal, New York Times, Financial Times, Fortune, Businessweek, and The Economist. Reichheld has published eight articles in the Harvard Business Review focused on loyalty. In 2012, he was selected as one of the original LinkedIn Influencers, an invitation-only group comprising corporate leaders and public figures who are thought leaders in their fields.

In 2003, Consulting Magazine named him one of the world's “25 Most Influential Consultants.” Celebrated for bringing loyalty economics to prominence, as noted by The New York Times, and dubbed the “high priest” of loyalty by The Economist, Reichheld holds a BA (1974) and an MBA (1978), both from Harvard University. He resides in Cape Cod and Miami, and continues to share his insights at various major business forums globally.

BOOK Fred Reichheld

Speaker profile last updated by AAE Talent Team on 05/16/2024.

Fred Reichheld Speaking Topics

  • Inspire Your Teams with a Winning Purpose--Enriching Customer Lives

    Learn how Net Promoter superstar companies generate Earned Growth

  • Using Net Promoter the Right Way--to Generate Superior Shareholder Returns

    Learn the best practices of NPS superstar companies--and how to do NPS right

  • Understanding the Link Between Customer and Employee Loyalty

    To succeed, leaders must build a customer culture--learn how the NPS superstars do it

Fred Reichheld Videos

  • Full Episode - Fred Reichheld - YouTube
    Named by The Economist as the "high priest" of loyalty, Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the ...
  • Build Brand Loyalty with the Net Promoter Score (with Fred ...
    Fred Reichheld is the creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of ...
  • Win on Purpose: Fred Reichheld - YouTube
    Join bestselling author and customer loyalty expert Fred Reichheld as he shares how organizations have achieved success by focusing on the ...

Fred Reichheld Books

  • The Ultimate Question: Driving Good Profits and True Growth
    The Ultimate Question: Driving Good Profits and True Growth
  • Loyalty Rules: How Today's Leaders Build Lasting Relationships
    Loyalty Rules: How Today's Leaders Build Lasting Relationships
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
    The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

FAQs on booking Fred Reichheld

  • How do I book Fred Reichheld to speak at my event?

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  • What are the speaker fees for Fred Reichheld

    Speaking fees for Fred Reichheld, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Fred Reichheld are for live events and for virtual events. For the most current speaking fee to hire Fred Reichheld, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Fred Reichheld speak about?

    Fred Reichheld is a keynote speaker and industry expert whose speaking topics include Authors, Business, Business Leadership, College, Customer Experience, Disruptive Thinking, Human Resources, Leadership, Marketing, Strategic Leadership, Thought Leadership.
  • Where does Fred Reichheld travel from?

    Fred Reichheld generally travels from Miami, FL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Fred Reichheld’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Fred Reichheld for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Fred Reichheld for your next private or corporate function.
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Fred Reichheld is a keynote speaker and industry expert who speaks on a wide range of topics such as Inspire Your Teams with a Winning Purpose--Enriching Customer Lives, Using Net Promoter the Right Way--to Generate Superior Shareholder Returns and Understanding the Link Between Customer and Employee Loyalty. The estimated speaking fee range to book Fred Reichheld for your event is $30,000 - $50,000. Fred Reichheld generally travels from Miami, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Dennis Snow, Richard Florida, Josh Linkner and Tim Sanders. Contact All American Speakers for ratings, reviews, videos and information on scheduling Fred Reichheld for an upcoming live or virtual event.

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