Overview:
Customers today seek personalized, proactive, and powerful experiences. They want to be seen, understood, and served in modern and convenient ways. Jeannie Walters CCXP, has worked with brands all over the world to develop and deliver positive, proactive, and meaningful experiences for customers and employees alike.
How should you design customer journeys to speak to their concerns, answer their questions, and move your customers from “curious” to “converted”? Jeannie has defined customer experience in specific and actionable ways that lead to business results.
In this keynote presentation, audience members walk away with ideas to use immediately to take action and not just talk about customer experience.
Who This Is For:
Why You Should Attend:
Objectives/Takeaways:
Overview:
Customer experience (CX) is so much more than fancy lingo and customer service: it stretches across every touchpoint in your customer’s journey. And that means leaders throughout the organization are being tasked with more aspects of CX all the time.
Vague directions from the top like “be customer-focused” or “deliver great experiences” do little to actually engage employees and deliver better experiences.
In this session you will discover three ways you • yes, YOU • can positively affect your customer’s journey, regardless of your role or your budget.
Who This Is For:
Why You Should Attend:
Objectives/Takeaways:
More than 400,000 online learners have learned from Jeannie Walters. Your audience will receive custom learning experiences and access to tools and insights from an award-winning global CX influencer.
Overview:
Leaders are often taught to think about the big picture, but there’s plenty of magic in the details — especially when it comes to the thousands of ways customers can interact with your brand every day. What happens when these customer experience “micromoments” go ignored?
In this session, Jeannie Walters, CCXP challenges us to think about each interaction customers have with our brands and how easily the impact of those moments is overlooked. As seen in her TEDx Talk, she’ll discuss why micro moments are so important, the data behind this thinking and how to identify opportunities in your own brand’s customer journeys to make meaningful change.
Takeaways:
FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE
Overview:
Marketers are now being asked to lead Customer Experience and simply deliver great experiences. But what does that really mean? Jeannie Walters, CCXP will give you tools to address the 3 A’s of CX!
Attitude Action Amplification
At the end of this session, you will be able to:
FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE
Overview:
Let’s talk about ways to deliver for your customers throughout their journey.
The digital customer journey has changed -• and continues to.
We can no longer think of the digital customer journey as separate from the larger customer journey as a whole.
Superior customer experience is the main competitive differentiator today. Because consumers have more voice, more choice and more than 50% show little or no hesitation in ending relationships with companies if CX falls short.
Meanwhile, managing all the digital channels that play a role in CX doesn’t make it any easier to provide great service. So, what are the customer expectations you need to fulfill and what are the best ways to do it?
In this session, you'll learn how to:
FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE
Overview:
How Do Great Brands Deliver a Consistent Customer Experience?
How can some brands get it so right, so consistently, while others are so consistently... inconsistent?
The answer is a Customer Experience Mission and a Customer Experience Success Statement.
What is a CX Mission Statement? It's your customer experience "north star" that helps guide every part of your initiatives, products, and services to serve your customers. What about success? First, you need to define it for your organization with a CX Success Statement. Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders, and your industry.
Your CX strategy is then based on your CX Mission Statement and your CX Success Statement. They are the foundation to help you define and communicate customer experience across your organization and align customer experience goals with larger organizational goals.
In this session, Jeannie Walters, CCXP will be sharing ways your organization can develop those statements and begin delivering a more consistently delightful experience to your customers. She’ll also introduce the CX Success Formula that can help the rest of your organization understand what “doing customer experience” really is!
Takeaways:
FOR A CUSTOMER EXPERIENCE/SERVICE/SUCCESS AUDIENCE
Jeannie Walters is a keynote speaker and industry expert who speaks on a wide range of topics such as Creating A Proactive Customer Experience: How To Move Your Customers From “Curious” To “Converted”, Three Universal Truths About Customer Experience, How Micromoments Make A Big Impact In CX, Move Customer Experience From Attitude to Actions, Getting Digital CX Right: How Knowing Your Customer Helps Make Your CX Memorable and Building Customer Experience Strategy Foundations. The estimated speaking fee range to book Jeannie Walters for your event is $10,000 - $20,000. Jeannie Walters generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Sarah Weise, Dan Gingiss, Blake Morgan, Adrian Swinscoe and Flavio Martins. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jeannie Walters for an upcoming live or virtual event.
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