Heather Carroll Cox

Highly Respected Digital Banker; Chief Digital Health & Analytics Officer at Humana

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Washington, DC, USA
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Heather Carroll Cox Biography

Heather Cox is the Chief Digital Health and Analytics Officer at Humana. Prior to beginning work in her current position, she was the Chief Technology and Digital Officer for USAA, which provides banking, insurance and investment services for military members and their families.

Cox was named "Digital Banker of the Year" by American Banker in 2015. She was recognized by Washington Business Journal's "Women Who Mean Business" in 2013, and she was named to American Banker's "Women to Watch" list in 2011 and 2013.

Cox was the Chief Client Experience, Digital and Marketing Officer for Global Consumer Banking at Citi from April 2014 to September 2015. In that position, she was responsible for developing and implementing the vision, strategy and execution of a common client experience, driving global customer satisfaction efforts and leading Digital, Marketing and Decision Management across Global Consumer Banking. Later in her career at Citi, she served as Chief Executive Officer (CEO) for Citi FinTech from October 2015 to October 2016.

Prior to joining Citi, Cox served as the Head of Card Operations at Capital One Financial Corporation, where she developed, led and delivered a comprehensive customer experience strategy, leveraging digital innovations and customer data insights to help position it for further growth, customer engagement and operating efficiency. Prior to Capital One, Cox served as the Head of North America Operations at E*TRADE.

Cox holds a bachelor of arts degree in international economics from the University of Illinois at Urbana-Champaign.

Heather Carroll Cox Videos

  • Heather Cox of Capital One Wins a 2011 Stevie Award - YouTube

FAQs on booking Heather Carroll Cox

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  • What topics does Heather Carroll Cox speak about?

    Heather Carroll Cox is a keynote speaker and industry expert whose speaking topics include E-Commerce, Economy, Executive Leadership, Finance.
  • Where does Heather Carroll Cox travel from?

    Heather Carroll Cox generally travels from Washington, DC, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Heather Carroll Cox is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Heather Carroll Cox for your event is available upon request. Heather Carroll Cox generally travels from Washington, DC, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Richie Etwaru, Rakefet Russak-Aminoach, Kate Rutter, Asha Saxena and Sharon Gai. Contact All American Speakers for ratings, reviews, videos and information on scheduling Heather Carroll Cox for an upcoming live or virtual event.

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