Adrienne Boissy

Neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis; Empathy in Healthcare Proponent

Travels From Travels From:
Cleveland, OH, USA
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Adrienne Boissy Biography

Adrienne Boissy, MD, MA, is the Chief Experience Officer at Cleveland Clinic, where she shapes the strategic direction of patient and employee experience across the healthcare system, including technology design, research, consulting, and innovation in experience management. She is also a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis and holds a secondary appointment in Bioethics. During her previous role as Chief Experience Officer, Dr. Boissy led international initiatives to enhance every aspect of a patient’s encounter with healthcare, focusing on their comfort, education, and overall well-being. She established evidence-based, relationship-centered communication training programs, training over 4,000 staff physicians and house staff, which now serve as a global standard.

Dr. Boissy previously served as the Medical Director of the Center of Excellence in Healthcare Communication at Cleveland Clinic and co-chaired the Empathy and Innovation summit, the largest independent summit on patient experience in the world. She remains active in academic publishing as Editor in Chief of the Journal of Patient Experience and actively contributes to the field through her work on ethical issues in neurological diseases. Additionally, her notable insights into patient experience measurement and healthcare empathy have been featured in her TEDxClevelandStateUniversity talk "Seeing and Being Seen: A Call For Healing", and extensive publications in respected journals.

Dr. Boissy was honored with a Sylvia Lawry Fellowship grant from the National Multiple Sclerosis Society and an Arnold P. Gold Foundation grant for humanism in medicine. She also serves on the editorial board of the National Multiple Sclerosis Society’s Momentum Magazine. Her educational background includes a master’s degree in bioethics from Case Western Reserve University, and medical training at Pennsylvania State University College of Medicine, followed by a neurology residency and neuroimmunology fellowship at Cleveland Clinic. A Harvard Macy scholar, Dr. Boissy is internationally recognized for her leadership and pioneering contributions to the healthcare industry.

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Speaker profile last updated by AAE Talent Team on 10/07/2024.

Adrienne Boissy Videos

  • “Unlocking Patient & Provider Experience” with Adrienne Boissy ...
    Keynote Adrienne Boissy presents “Unlocking Patient and Provider Experience” at Medical Informatics World 2016. Event details are available ...
  • Seeing and Being Seen: A Call For Healing | Adrienne Boissy ...
  • 2015 Patient Experience Summit | Adrienne Boissy

Adrienne Boissy Books

  • Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
    Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience

Speaker Lists Featuring Adrienne Boissy

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  • What topics does Adrienne Boissy speak about?

    Adrienne Boissy is a keynote speaker and industry expert whose speaking topics include Autoimmune Disease, Customer Experience, Female Leadership, Government, Health, Healthcare, Innovation, Leadership, Medicine, Neuroscience, Personal Growth, TED.
  • Where does Adrienne Boissy travel from?

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Adrienne Boissy is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Adrienne Boissy for your event is $10,000 - $20,000. Adrienne Boissy generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Aaron Horowitz, Jill Hagenkord, MD, Dr. Joel Selanikio, Dr. Erkeda DeRouen and Carina Edwards. Contact All American Speakers for ratings, reviews, videos and information on scheduling Adrienne Boissy for an upcoming live or virtual event.

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