Success in providing patient-centered care is rooted in organizational culture. It’s about building a culture of ownership by reconnecting employees with the reason healthcare was their calling and their passion in the first place and creating the opportunity for them to do the kind of work they were initially drawn to. Through a combination of data and storytelling about renowned healthcare employers, speaker Susan Frampton will examine the link between the patient experience and the employee experience and will provide concrete strategies for organizations to cultivate supportive work environments where caregivers—and their patients—can thrive.
As patient-centered care gains traction as the optimal way to deliver healthcare, patients and professional caregivers are becoming more aware of the importance of better addressing human needs. For too long, patients experienced a system of patriarchal care that made them passive. To reverse this, we must create organizational cultures that value compassion at all levels, from the bedside to the boardroom. Speaker Susan Frampton invites audiences to reflect on the role of compassion, empathy, kindness, and respect in healthcare and shares viable strategies for embedding compassionate action into your organization.
Patient-centered healthcare is accountable care. It is accountable for quality, value, and patient satisfaction. Knowing how to build and operate a sustainable culture of patient-centered healthcare means looking beyond traditional views of what the patient wants and what your hospital can deliver. In this presentation, speaker Susan Frampton will share successful strategies for developing a patient-centered leadership culture that creates the foundation for accountable care. She will teach you how to educate physicians, nurses, and other caregivers in developing a new dynamic with patients, improving transitions of care, and reducing readmissions.
Long before patient-centered care became a centerpiece of healthcare reform efforts or a media buzz word, Dr. Susan Frampton and the non-profit advocacy organization Planetree have been defining not only what it means to be patient centered, but practical and successful strategies to make it a reality. Decades of listening to patients and their families, and partnering with organizations to design and implement patient-centered approaches to care, have resulted in an incomparable evidence-based for innovation in care delivery. Dr. Frampton is the authority on what it takes to transform healthcare systems to put patients first. In this presentation, Susan will share personal perspectives and stories that bring to life the five simple but profoundly important lessons that any organization working to deliver patient-centered care, can use to accelerate efforts and improve outcomes. We are all human, we all have to work as a team in order to take care of people and at the end of the day, we have all been • or will be -patients.
Susan Frampton is a keynote speaker and industry expert who speaks on a wide range of topics such as Becoming a Healthcare Employer of Choice, Compassion in Action, Patient-Centered Leadership for Accountable Care and Putting Patients First: Lessons Learned from Over Three Decades of Patient-Centered Care. The estimated speaking fee range to book Susan Frampton for your event is $10,000 - $20,000. Susan Frampton generally travels from Coventry, CT, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Joanna Kleinman, Maria Korsnick, Amanda Montell, Sherei Lopez Jackson and Nathalia Holt. Contact All American Speakers for ratings, reviews, videos and information on scheduling Susan Frampton for an upcoming live or virtual event.
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