Susan Frampton

President of Planetree International, Author, Healthcare Advocate

Travels From Travels From:
Coventry, CT, USA
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Susan Frampton Biography

For over three decades, Dr. Susan Frampton has been the president of Planetree International, a non-profit advocacy and membership organization focused on person-centered models of care in healthcare. She has authored numerous publications, including "Putting Patients First" (Jossey-Bass 2004, 2008, 2013), which won the ACHE Hamilton Book of the Year Award in 2004. Her latest contribution is "The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient-Centered Care," a comprehensive guide on integrating patient-centered culture in healthcare systems globally. She has also contributed a chapter to "Providing Compassionate Health Care" (Routledge, 2014).

In 2013, Frampton was appointed co-chair of the National Priorities Partnership, a collaborative aimed at improving U.S. healthcare. She has held multiple leadership roles, including chairing the National Quality Forum’s National Quality Partners Leadership Consortium and co-chairing their Action Teams on Advanced Illness Care, Patient-Family Engagement, and Decreasing Hospital (Re)Admissions. Her influence extends internationally as she serves on the Governing Board for the WHO-CC International Network of Health Promoting Hospitals and on the editorial board for the Journal of Compassionate Healthcare.

Dr. Frampton speaks globally on topics such as culture change, quality, safety, and the patient experience in healthcare. Her presentations often explore the linkage between patient experience and employee experience in healthcare, providing strategies for creating supportive work environments for caregivers. Her expertise is also recognized in her role as a lead author on the National Academy of Medicine’s publication "Harnessing Evidence and Experience to Change Culture," released in early 2017. In addition to her extensive publication record and speaking engagements, Frampton continues to promote patient-centered care and emphasize the importance of compassion in healthcare settings. In 2009, she was named one of “20 People who Make Healthcare Better” by HealthLeaders magazine.

Susan Frampton Speaking Topics

  • Becoming a Healthcare Employer of Choice

    Success in providing patient-centered care is rooted in organizational culture. It’s about building a culture of ownership by reconnecting employees with the reason healthcare was their calling and their passion in the first place and creating the opportunity for them to do the kind of work they were initially drawn to. Through a combination of data and storytelling about renowned healthcare employers, speaker Susan Frampton will examine the link between the patient experience and the employee experience and will provide concrete strategies for organizations to cultivate supportive work environments where caregivers—and their patients—can thrive.

  • Compassion in Action

    As patient-centered care gains traction as the optimal way to deliver healthcare, patients and professional caregivers are becoming more aware of the importance of better addressing human needs. For too long, patients experienced a system of patriarchal care that made them passive. To reverse this, we must create organizational cultures that value compassion at all levels, from the bedside to the boardroom. Speaker Susan Frampton invites audiences to reflect on the role of compassion, empathy, kindness, and respect in healthcare and shares viable strategies for embedding compassionate action into your organization.

  • Patient-Centered Leadership for Accountable Care

    Patient-centered healthcare is accountable care. It is accountable for quality, value, and patient satisfaction. Knowing how to build and operate a sustainable culture of patient-centered healthcare means looking beyond traditional views of what the patient wants and what your hospital can deliver. In this presentation, speaker Susan Frampton will share successful strategies for developing a patient-centered leadership culture that creates the foundation for accountable care. She will teach you how to educate physicians, nurses, and other caregivers in developing a new dynamic with patients, improving transitions of care, and reducing readmissions.

  • Putting Patients First: Lessons Learned from Over Three Decades of Patient-Centered Care

    Long before patient-centered care became a centerpiece of healthcare reform efforts or a media buzz word, Dr. Susan Frampton and the non-profit advocacy organization Planetree have been defining not only what it means to be patient centered, but practical and successful strategies to make it a reality. Decades of listening to patients and their families, and partnering with organizations to design and implement patient-centered approaches to care, have resulted in an incomparable evidence-based for innovation in care delivery. Dr. Frampton is the authority on what it takes to transform healthcare systems to put patients first. In this presentation, Susan will share personal perspectives and stories that bring to life the five simple but profoundly important lessons that any organization working to deliver patient-centered care, can use to accelerate efforts and improve outcomes. We are all human, we all have to work as a team in order to take care of people and at the end of the day, we have all been • or will be -patients.

Susan Frampton Videos

  • Susan Frampton: Putting Patients First - YouTube
    For over a decade, Dr. Susan Frampton has been the president of Planetree, a not-for-profit advocacy, consultation, and membership ...
  • Susan Frampton of Planetree - YouTube
    An online discussion with President of Planetree, Susan Frampton. Featuring an interview conducted by Patient-Centred Care Community ...

FAQs on booking Susan Frampton

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  • What topics does Susan Frampton speak about?

    Susan Frampton is a keynote speaker and industry expert whose speaking topics include Influential Women, Women.
  • Where does Susan Frampton travel from?

    Susan Frampton generally travels from Coventry, CT, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Susan Frampton is a keynote speaker and industry expert who speaks on a wide range of topics such as Becoming a Healthcare Employer of Choice, Compassion in Action, Patient-Centered Leadership for Accountable Care and Putting Patients First: Lessons Learned from Over Three Decades of Patient-Centered Care. The estimated speaking fee range to book Susan Frampton for your event is $10,000 - $20,000. Susan Frampton generally travels from Coventry, CT, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Joanna Kleinman, Maria Korsnick, Amanda Montell, Sherei Lopez Jackson and Nathalia Holt. Contact All American Speakers for ratings, reviews, videos and information on scheduling Susan Frampton for an upcoming live or virtual event.

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