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Dr. James Merlino

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5 out of 5
1 review

EVP and Chief Innovation Officer at The Joint Commission

Dr. James Merlino
Travels From Travels From:
Cleveland, OH, USA
Speaking Fee Speaking Fee:
Live Event: $5,000 - $10,000
Virtual Event: $5,000 - $10,000
More Fee Info
Categories Categories:
Categories Categories:
Consulting, Corporate Strategy, Health, Healthcare, Medicine, Science, Strategic Leadership
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Dr. James Merlino Biography

James Merlino, MD, Chief Clinical Transformation Officer, is responsible for helping to advance the success of Cleveland Clinic’s performance and supporting its vision to become the best place to receive care anywhere. Dr. Merlino oversees Enterprise Safety and Quality, the Office of Patient Experience and Continuous Improvement.

With over 30 years of healthcare experience, Dr. Merlino rejoined Cleveland Clinic in December 2019 following nearly five years at Press Ganey. At Press Ganey he served as President and Chief Medical Officer of the strategic consulting division since 2015, and in 2018, he took on the expanded role of Chief Transformation Officer at Press Ganey. He led the development of an integrated organizational strategy to broaden the definition of patient experience to include safe, high quality, patient centered care situated on a foundation of an aligned and engaged healthcare culture. The team grew to be recognized by Consulting Magazine as one of the top 10 fastest growing consulting organizations in the United States three years in a row, and in 2018 and 2019, Press Ganey achieved the Forbes designations as one of the “best management consulting firms.”

Dr. Merlino has led C-suite strategic sessions with more than 70 of the largest and most successful healthcare organizations in the United States, and regularly coached CEOs, C-suite leaders and healthcare boards on healthcare strategy. Prior to joining Press Ganey, Dr. Merlino served as Chief Experience Officer and Associate Chief of Staff at Cleveland Clinic, as well as a practicing staff colorectal surgeon in the Digestive Disease and Surgery Institute.

Recognized as an expert in improving the safety, quality, and patient experience, Dr. Merlino is frequently invited to speak on strategies to redefine care around the needs of the patient. In 2013, Dr. Merlino was named to HealthLeaders Magazine’s list of “20 people who make healthcare better,” and has consistently been on Becker’s list of top 50 experts in healthcare safety (including 2020). He has been widely published in academic papers, and in 2014, released his first book, “Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way.” He is an editor of the best-selling safety book “Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare,” released in 2018.

Dr. Merlino earned his bachelor’s degree in business administration from Baldwin-Wallace College and a medical degree from Case Western Reserve University School of Medicine. Dr. Merlino completed his general surgery training at University Hospitals of Cleveland and his colorectal surgery fellowship at Cleveland Clinic.

He is married to Amy Merlino, MD, who is Cleveland Clinic’s Enterprise Chief Medical Information Officer and a maternal-fetal medicine specialist.

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Dr. James Merlino Videos

  • Safely Returning to Workplaces: A Conversation with the Cleveland Clinic
    Safely Returning to Workplaces: A Conversation with the Cleveland Clinic
  • Perspectives by Fenton and TEDMED: Improving Doctor-Patient ...
    Perspectives by Fenton and TEDMED: Improving Doctor-Patient ...
    As part of a video series filmed by Fenton at TEDMED 2012, Lisa Witter interviews James Merlino, Chief Experience Officer at the Cleveland ...
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  • What topics does Dr. James Merlino speak about?

    Dr. James Merlino is a keynote speaker and industry expert whose speaking topics include Consulting, Corporate Strategy, Health, Healthcare, Medicine, Science, Strategic Leadership.

  • Where does Dr. James Merlino travel from?

    Dr. James Merlino generally travels from Cleveland, OH, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.

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Dr. James Merlino is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Dr. James Merlino for your event is $5,000 - $10,000. Dr. James Merlino generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Glen Tullman, Patricia Benner, Rana Awdish, Jean Accius and Jonathan Perlin. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dr. James Merlino for an upcoming live or virtual event.

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