Holly Stiel

Customer Service Expert, Concierge Industry Pioneer, Award-Winning Author

Travels From Travels From:
San Francisco, CA, USA
Speaking Fee Speaking Fee:
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Holly Stiel Biography

Holly Stiel, M.A., is a seasoned expert in customer service and a pioneer in the concierge industry. In 1976, she established the concierge desk at the Grand Hyatt Union Square in San Francisco, becoming the first female concierge in the United States. Her innovative work set a precedent for service at Hyatt properties and beyond.

Stiel made history again when she became the first American woman admitted to the prestigious Les Clefs d'Or Association for concierges in 1978. Her significant contributions to the concierge profession were recognized with a Lifetime Achievement Award from the same association, underscoring her impact on the industry.

With extensive hands-on experience, Stiel has enriched her powerful presentations, distinguishing her as one of America’s foremost authorities on service and hospitality. She has authored several definitive works on the subject, including "Ultimate Service, The Complete Handbook to the World of the Concierge," "The Art and Science of the Hotel Concierge," "Thank You Very Much – A Book for Anyone Who Has Ever Said, 'May I Help You?'," and "Neon Signs of Service: Getting to the Heart of the Matter in Customer Service."

Stiel has designed and delivered training programs globally in 25 languages, with clients ranging from The Bank of America to NASCAR, and has developed corporate training for major hotel brands such as Hyatt Place Hotels, Hilton Garden Inns, and Hampton Inns. Her presentations, such as "Spirit in Service," "Keep on Dancing," and "Service is a Gift," are infused with her experience, credibility, humor, enthusiasm, and professionalism.

In addition to her pioneering work in concierge services, Stiel has also served as a spokesperson for the concierge services provided by the VISA Signature card. Her commitment to education is evident from her role as a "Distinguished Visiting Professor" at Johnson and Wales University, where she was the first female and non-corporate executive to receive this honor.

Holly Stiel Videos

  • Wet Cement's Fearless Leaders Series: Holly Stiel - YouTube
    As part of our Fearless Leaders series, Wet Cement CEO Jennifer Willey interviews service pioneer Holly Stiel, CEO of Thank You Very Much, ...
  • Holly Stiel Book Launch: The Art and Science of the Hotel Concierge ...

Holly Stiel Books

  • Neon Signs of Service
    Neon Signs of Service
  • Thank You Very Much
    Thank You Very Much
  • Ultimate Service: The Complete Handbook to the World of the Concierge
    Ultimate Service: The Complete Handbook to the World of the Concierge
  • Ultimate Service: The Complete Handbook to the World of the Concierge (Signed Copy)
    Ultimate Service: The Complete Handbook to the World of the Concierge (Signed Copy)

FAQs on booking Holly Stiel

  • How do I book Holly Stiel to speak at my event?

    Our experienced booking agents have successfully helped clients around the world secure speakers like Holly Stiel for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Availability button above and complete the form on this page to check availability for Holly Stiel, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Holly Stiel or any other speaker of your choice.
  • What are the speaker fees for Holly Stiel

    Speaking fees for Holly Stiel, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Holly Stiel are for live events and for virtual events. For the most current speaking fee to hire Holly Stiel, click the Check Availability button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
  • What topics does Holly Stiel speak about?

    Holly Stiel is a keynote speaker and industry expert whose speaking topics include Business, Customer Experience, Motivational, Personal Growth.
  • Where does Holly Stiel travel from?

    Holly Stiel generally travels from San Francisco, CA, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
  • Who is Holly Stiel’s agent?

    AAE Speakers Bureau has successfully booked keynote speakers like Holly Stiel for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Availability button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Holly Stiel for your next private or corporate function.
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    AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Holly Stiel or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
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    If you’re looking for the best, unbiased speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.

Holly Stiel is a keynote speaker and industry expert who speaks on a wide range of topics . The estimated speaking fee range to book Holly Stiel for your event is $10,000 - $20,000. Holly Stiel generally travels from San Francisco, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Libby Gill, Cathy Sexton, Mary Lucas and Candace Reese Walters. Contact All American Speakers for ratings, reviews, videos and information on scheduling Holly Stiel for an upcoming live or virtual event.

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