Dan Gingiss

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5 out of 5

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

Travels From Travels From:
Chicago, IL, USA
Speaking Fee Speaking Fee:
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Dan Gingiss Biography

Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Gingiss shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Gingiss is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Gingiss also co-hosted the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Gingiss is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.

BOOK Dan Gingiss

Speaker profile last updated by AAE Talent Team on 05/01/2024.

Dan Gingiss Speaking Topics

  • AI Meets Customer Experience: Expect The Unexpected

    AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.

    From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.

    Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.

    Key Takeaways:

    • Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
    • Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
    • Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.

  • A Remarkable Customer Experience Is Your Biggest Competitive Advantage

    Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

    So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

    In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

    Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others. You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

    In this fast-paced, fun and engaging keynote audiences will:

    • Learn the types of experiences people share most often and why.
    • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
    • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas

  • Why Every Employee Is In The Customer Experience Business

    We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

    This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

    Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

    In this fast-paced, fun and engaging keynote audiences will:

    • Learn how different teams such as marketing, finance, and legal shape the customer experience.
    • Discover real-life examples of the impact of non-customer facing teams on the end customer.
    • Realize how a company-wide commitment to CX improves customer loyalty.

Dan Gingiss Videos

  • Dan Gingiss - Speaker Showreel
  • Dan Gingiss, The Experience Maker - Speaker's Reel
    International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and...
  • Knowing Enough to be Dangerous | CX Weekly with Dan Gingiss
    When someone has a question about your company, do your employees know the answer? By knowing “enough to be dangerous," your employees are engaged...

Dan Gingiss Books

  • The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
    The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
  • Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
    Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

Speaker Lists Featuring Dan Gingiss

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  • What topics does Dan Gingiss speak about?

  • Where does Dan Gingiss travel from?

    Dan Gingiss generally travels from Chicago, IL, USA, but can be booked for private corporate events, personal appearances, keynote speeches, or other performances. For more details, please contact an AAE Booking agent.
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Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as AI Meets Customer Experience: Expect The Unexpected, A Remarkable Customer Experience Is Your Biggest Competitive Advantage and Why Every Employee Is In The Customer Experience Business. The estimated speaking fee range to book Dan Gingiss for your event is $20,000 - $30,000. Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Afdhel Aziz, Robert Spector, Libby Gill, Doug Lipp and Don Peppers. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Gingiss for an upcoming live or virtual event.

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